What are the responsibilities and job description for the Service Advisor position at Jim Shorkey Family Auto Group?
Description
Jim Shorkey North Hills Mitsubishi is hiring for a Service Advisor to join our team! In this position, you will be the main point of contact for our valued customers, assisting them with their automotive service needs and making it a great experience. You will act as a liaison between the customer and the automotive technician.
Come work for our fast growing team that offers growth opportunities!
Responsibilities:
- Ensure that customers receive prompt, courteous, and effective service
- Drive the sale of technicians time to meet department's sales forecast
- Keep customer informed on completion times, service expenses, and possible changes
- Ensure customer has a positive dealership experience while maintaining industry required survey scores.
- Clear communication with customers regarding the results of their multi-point vehicle inspection
- Ability to Confidently Communicate with Customers, Technicians, Parts advisors, and other staff
- Must keep up to date with Factory certification requirements
- Basic Computer Skills, with the ability and willingness to learn our system and process
Benefits:
- Advancement Opportunity
- Positive Work Environment
- Medical, Dental, Vision, HSA/FSA, Life, and Disability Insurance
- 401K plan Match
- Paid Vacation
- No Sundays
- Employee Discount
- Company Issued Uniforms
Requirements
- Possess phone skills for both employee and customer interactions
- Have basic computer skills. Training will be provided for necessary programs.
- Be committed to 100% customer satisfaction
- You must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians.
- Multiple years of experience working in the automotive industry. This is because the role of the service advisor requires a comprehensive knowledge of automotive parts and engineering.
- Clean MVR/Background/pass drug test