What are the responsibilities and job description for the Account Director position at JLL?
*90 day Temporary Position*
The Opportunity
Recognizing that clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division - Corporate Solutions. An integral part of Corporate Solutions is the Account Director role, which creates and drives the account plan to exceed the clients' expectations, creating opportunity for growth and renewal. This opportunity is a major US Health System.
The Team
The Account Director will lead a team of talented individuals to deliver integrated, innovative and differentiated solutions for our clients.
Major responsibilities
The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Director Managing Director for the account, understands the firm's strategy and goals and can translate those into the business opportunities.
Primary responsibilities include:
Delivery of Client Satisfaction
Executes the vision and strategy of the account plan ensuring the client objectives and interests are met
Ensure service delivery is with high quality and exceeds the clients' expectations
Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients ensuring alignment
Respond to any client issues in an expedient and professional demeanor
Builds and Manages High Performing Teams
Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition
Understand the client's key business drivers; focus the team to ensure those priorities are aligned with our deliverables
Embody the firm's values and core behaviors of collaboration, integrity and excellence
Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
Identifies and grooms successor to role
Achieve Financial Results
Develops budget and manages to ensure plan is met or exceeded in both growth and profitability
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Contributes to the Growth of the Company
Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business
Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
PROFESSIONAL QUALIFICATIONS
The Account Director will have demonstrated the following competencies:
Client Focus
Dedicated to exceeding client expectations to ensure a no-bid contract renewal
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Experienced in managing multiple client contacts across a large geography. Able to manage through sometimes conflicting client priorities.
Results driven
Ability to translate the account plan into a solid delivery model
Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required
Natural Coach
Clearly establishes performance expectations and goals for employees
Provides point in time feedback to enhance performance of employees
Creates an environment with strong morale
Experienced in managing large and geographically diverse teams
Solutions Oriented
Uses rigor and logic to solve difficult problems with effective solutions
Identifies issues before they become problems
Looks beyond the obvious and doesn't stop at the first answers
Realize operating leverage through process improvement, gaining capacity for value-added work
Industry Knowledgeable
An expert in real estate and plant operations within the healthcare industry
Experienced in managing fire & life safety programs in a hospital environment.
Experience & Qualifications
Degree in Real Estate, Business Administration, Accounting, Engineering or related field or equivalent experience.
12 years' experience in Facilities Account Management or related field.
Has experience leading complex account structures, running multiple teams across multiple locations and countries, in a regional or global capacity.
Commercial real estate management at senior level
Account management or similar role.
Development of business contacts leading to new business opportunities.
Has demonstrated experience in handling Client and/or Firm sensitivities knowing when to escalate with urgency, or how to mitigate and de-escalate risks.
Demonstrated experience in balancing the interests of the client with those of the Firm.
Experience in translating client needs into existing or new business growth.
Profit and Loss experience and accountability across regions or global.
Active member of a relevant industry professional organization.
Success Measures
Account financial performance.
Contractual key performance indicators.
Customer satisfaction score exceed contractual commitment.
100% risk compliance and adherence to EHS requirements.
Develop high performance team and account succession plan.
Seen as best in class account and quoted to other clients.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
The Opportunity
Recognizing that clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division - Corporate Solutions. An integral part of Corporate Solutions is the Account Director role, which creates and drives the account plan to exceed the clients' expectations, creating opportunity for growth and renewal. This opportunity is a major US Health System.
The Team
The Account Director will lead a team of talented individuals to deliver integrated, innovative and differentiated solutions for our clients.
Major responsibilities
The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Director Managing Director for the account, understands the firm's strategy and goals and can translate those into the business opportunities.
Primary responsibilities include:
Delivery of Client Satisfaction
Executes the vision and strategy of the account plan ensuring the client objectives and interests are met
Ensure service delivery is with high quality and exceeds the clients' expectations
Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients ensuring alignment
Respond to any client issues in an expedient and professional demeanor
Builds and Manages High Performing Teams
Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition
Understand the client's key business drivers; focus the team to ensure those priorities are aligned with our deliverables
Embody the firm's values and core behaviors of collaboration, integrity and excellence
Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
Identifies and grooms successor to role
Achieve Financial Results
Develops budget and manages to ensure plan is met or exceeded in both growth and profitability
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Contributes to the Growth of the Company
Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business
Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
PROFESSIONAL QUALIFICATIONS
The Account Director will have demonstrated the following competencies:
Client Focus
Dedicated to exceeding client expectations to ensure a no-bid contract renewal
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Experienced in managing multiple client contacts across a large geography. Able to manage through sometimes conflicting client priorities.
Results driven
Ability to translate the account plan into a solid delivery model
Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required
Natural Coach
Clearly establishes performance expectations and goals for employees
Provides point in time feedback to enhance performance of employees
Creates an environment with strong morale
Experienced in managing large and geographically diverse teams
Solutions Oriented
Uses rigor and logic to solve difficult problems with effective solutions
Identifies issues before they become problems
Looks beyond the obvious and doesn't stop at the first answers
Realize operating leverage through process improvement, gaining capacity for value-added work
Industry Knowledgeable
An expert in real estate and plant operations within the healthcare industry
Experienced in managing fire & life safety programs in a hospital environment.
Experience & Qualifications
Degree in Real Estate, Business Administration, Accounting, Engineering or related field or equivalent experience.
12 years' experience in Facilities Account Management or related field.
Has experience leading complex account structures, running multiple teams across multiple locations and countries, in a regional or global capacity.
Commercial real estate management at senior level
Account management or similar role.
Development of business contacts leading to new business opportunities.
Has demonstrated experience in handling Client and/or Firm sensitivities knowing when to escalate with urgency, or how to mitigate and de-escalate risks.
Demonstrated experience in balancing the interests of the client with those of the Firm.
Experience in translating client needs into existing or new business growth.
Profit and Loss experience and accountability across regions or global.
Active member of a relevant industry professional organization.
Success Measures
Account financial performance.
Contractual key performance indicators.
Customer satisfaction score exceed contractual commitment.
100% risk compliance and adherence to EHS requirements.
Develop high performance team and account succession plan.
Seen as best in class account and quoted to other clients.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Account Director
INCPG -
Chicago, IL
