What are the responsibilities and job description for the Guest Services Representative position at JLL?
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Job Summary:
Energetic and friendly individuals needed to provide an outstanding guest experience in a customer service position at a Loop office building. The Guest Services Representative will courteously greet all tenants and visitors to the reception desk, while making a wonderful first impression for visitors to the building. Since this is a position meeting and greeting the public, the Guest Services Representative must have exceptional interpersonal and communication skills and present a professional appearance and demeanor at all times.
We’re looking for someone who:
Takes great pride in offering helpful, friendly service at all times
Is able to multi-task in a fast-paced environment, accommodating and communicating with a broad range of clientele with varied needs
Is able to collaborate and work within a team environment
Is proactive, approachable and solution focused
Is punctual and dependable
Has a strong customer service orientation
Has excellent interpersonal and communication skills
Has experience with multi-line phone systems
Is proficient on basic Microsoft Office applications and the Internet
Duties will include:
Courteously greeting all tenants and visitors to the reception desk
Signing in all authorized visitors according to the policies, rules, and regulations
Contacting tenants in a courteous and professional manner when a guest is not pre-registered
Providing excellent service to all guests arriving at the building
Processing visitors’ information and provide a visitor badge
Providing access to visitors for tenant and non-tenant group events, as needed
Answering any tenant phone calls and emails for assistance throughout the day
Providing guidance/information as requested from tenants
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What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
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Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: One location