What are the responsibilities and job description for the Receptionist position at JLL?
Key Responsibilities
Core functions include:
Enthusiastically welcome all guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
Create memorable experiences with a warm, welcoming personality.
Take initiative to proactively address guest needs and answer questions.
Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests' needs.
Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Additional responsibilities include:
Act as point of escalation or resolution with technology support for issues including WIFI access, facilities issues, cell phones/Blackberries, laptops, A/V equipment, internet access, teleconferencing, printers, and copiers.
Monitors bookings of conference rooms and prioritizes bookings based on executive hierarchy.
Facilitate vendor access to the floor, i.e., Iron Mountain, coffee/vending machine suppliers, building's property management, caterers etc.
Assist with minor event planning and meeting space set-up as needed.
Assist caterers as needed
Be familiar with all conference rooms. Assist others in reserving conference rooms when necessary.
Maintain lists of local amenities including restaurants, list of caterers, maps of surrounding areas and phone numbers for transportation.
Track all visitors, including vendors, visiting employees and guests.
Manage parking validations for approved guests/visitors
Coordinate security access cards for employees and vendors.
Welcome event guests and assist with access.
Assist with updating employee experience guides and updating any documentations as changes occur.
Support the annual management plan by accomplishing key performance indicators.
Create Corrigo work order requests as needed.
Identify best practices and establish proper benchmarks to measure facility management performance. Identify opportunities to enhance facility performance within the portfolio.
Complete performance reviews and other JLL HR duties in accordance with JLL policies.
Back up support for subsequent receptionist.
Qualifications:
Experience: Minimum 2 years previous customer service-related experience.
Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.
People Person: The best part of serving others is creating experiences for them that go beyond the expected.
Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.
Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.
Technology and Tools: Proficient in a range of information technology tools and platforms.
Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Core functions include:
Enthusiastically welcome all guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
Create memorable experiences with a warm, welcoming personality.
Take initiative to proactively address guest needs and answer questions.
Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests' needs.
Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Additional responsibilities include:
Act as point of escalation or resolution with technology support for issues including WIFI access, facilities issues, cell phones/Blackberries, laptops, A/V equipment, internet access, teleconferencing, printers, and copiers.
Monitors bookings of conference rooms and prioritizes bookings based on executive hierarchy.
Facilitate vendor access to the floor, i.e., Iron Mountain, coffee/vending machine suppliers, building's property management, caterers etc.
Assist with minor event planning and meeting space set-up as needed.
Assist caterers as needed
Be familiar with all conference rooms. Assist others in reserving conference rooms when necessary.
Maintain lists of local amenities including restaurants, list of caterers, maps of surrounding areas and phone numbers for transportation.
Track all visitors, including vendors, visiting employees and guests.
Manage parking validations for approved guests/visitors
Coordinate security access cards for employees and vendors.
Welcome event guests and assist with access.
Assist with updating employee experience guides and updating any documentations as changes occur.
Support the annual management plan by accomplishing key performance indicators.
Create Corrigo work order requests as needed.
Identify best practices and establish proper benchmarks to measure facility management performance. Identify opportunities to enhance facility performance within the portfolio.
Complete performance reviews and other JLL HR duties in accordance with JLL policies.
Back up support for subsequent receptionist.
Qualifications:
Experience: Minimum 2 years previous customer service-related experience.
Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.
People Person: The best part of serving others is creating experiences for them that go beyond the expected.
Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.
Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.
Technology and Tools: Proficient in a range of information technology tools and platforms.
Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
