What are the responsibilities and job description for the Customer Service Representative II - Mortgage Origination/Servicing position at Jobgether?
This position is posted by Jobgether on behalf of Strongbridge. We are currently looking for a Customer Service Representative II - Mortgage Origination/Servicing in Indiana (USA).
Join a dynamic call center environment where you’ll provide critical support in the mortgage industry by assisting lenders, institutions, and borrowers with FHA and reverse mortgage inquiries. In this full-time, in-person role, your expertise in mortgage origination and your commitment to exceptional customer service will directly contribute to client satisfaction and regulatory compliance. With set hours and structured support, you’ll thrive in a collaborative and fast-paced setting focused on integrity and professional development.
Accountabilities:
- Respond to customer inquiries via phone and provide detailed information regarding FHA and reverse mortgage processes.
- Support mortgage professionals and consumers with accurate and timely information related to loan origination and servicing.
- Use CRM systems and online tools to manage customer interactions and maintain detailed case records.
- Apply your knowledge of FHA or government-backed loan processes to help resolve issues and ensure compliance with HUD standards.
- Collaborate with internal teams to escalate complex cases and maintain high levels of service delivery.
- Adhere to call center protocols, including punctual attendance and consistent shift performance (10:00 AM to 6:30 PM).
- Minimum 2 years of FHA loan origination experience (processor, underwriter, or loan officer), plus 1 year of customer service or call center experience; OR 3 years with conventional/government-backed loans.
- 2–4 years of college or equivalent professional experience in a related field.
- Strong communication and problem-solving skills, with the ability to manage high call volumes effectively.
- Proficiency with Microsoft Office and CRM platforms; able to type at least 35 words per minute.
- Ability to pass background, credit, and drug screening requirements.
- Willingness to work onsite in Indiana and commit to an 8-hour shift, Monday through Friday, between 8:00 AM and 8:00 PM ET (assigned shift is 10 AM – 6:30 PM).
- Competitive pay compliant with Service Contract Act wage requirements.
- Paid time off, including vacation, sick leave, and holidays.
- Health, dental, and vision insurance plans.
- Company-matched 401(k) retirement plan.
- Life insurance and short/long-term disability coverage.
- Flexible Spending Accounts (FSAs) and employee assistance programs.
- Inclusive, diverse, and professional work culture that values integrity and respect.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are then made by their internal hiring team.
Thank you for your interest!
#LI-CL1
