What are the responsibilities and job description for the Junior IT Operations Support Analyst position at Jobright.ai?
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Job Summary:
ABB is a global market leader helping industries progress in a leaner and cleaner way. They are seeking an Operations Systems Support Analyst to connect their technical environment with business operations through data analytics and process evaluation, providing support for decision-making, system data maintenance, and troubleshooting hardware and network issues.
Responsibilities:
• Provide technical support to end users by identifying and management resolution of system data maintenance and troubleshooting hardware and network related issues.
• Respond to incident tickets in a timely and efficient manner.
• Systems Level 1 ops support.
• Subject matter experts of operational systems including but not limited to MARC, Blue Yonder suite
• Identify, propose, advise process improvements and IS solutions/services,
• Sharing knowledge and guiding others on implementation and operation, using understanding of existing IS application technology and business requirements.
• Proactively support the installation, management, maintenance, and optimization of internal and cross functional processes.
• Execute all assign task in accordance with IS and operational processes according to the agreed RACIS specification.
• Ability to navigate across all processes within the distribution network.
• Provide Operations support by troubleshooting, data maintenance and submission of IT request.
• Partner with internal and external providers to support system optimization.
• Working closely with operations and coordination with network support to update and maintain systems hardware (defined as RF guns, tablets, printers).
• Validate Data Maintenance changes before moving to Production.
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or related field
• Blue Yonder Suite (WMS, TMS, OMS, LMS) Experience or 2 Years of DC Operational Experience
• Strong communication and interpersonal skills
• Ability to work independently and as a team
Company:
ABB provides electrification and automation solutions for various industries. Founded in 1988, the company is headquartered in Zürich, Zurich, CHE, with a team of 10001 employees. The company is currently Public Company. ABB has a track record of offering H1B sponsorships.
