What are the responsibilities and job description for the Junior Business Operations Support Analyst position at Jobright.ai?
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Job Summary:
ABB is a global market leader focused on helping industries become leaner and cleaner. They are seeking an Operations Systems Support Analyst to connect technical environments with business operations through data analytics and process evaluation, supporting decision-making and resolving system issues without coding.
Responsibilities:
• Provide technical support to end users by identifying and management resolution of system data maintenance and troubleshooting hardware and network related issues.
• Respond to incident tickets in a timely and efficient manner.
• Systems Level 1 ops support.
• Subject matter experts of operational systems including but not limited to MARC, Blue Yonder suite
• Identify, propose, advise process improvements and IS solutions/services,
• Sharing knowledge and guiding others on implementation and operation, using understanding of existing IS application technology and business requirements.
• Proactively support the installation, management, maintenance, and optimization of internal and cross functional processes.
• Execute all assign task in accordance with IS and operational processes according to the agreed RACIS specification.
• Ability to navigate across all processes within the distribution network.
• Provide Operations support by troubleshooting, data maintenance and submission of IT request.
• Partner with internal and external providers to support system optimization.
• Working closely with operations and coordination with network support to update and maintain systems hardware (defined as RF guns, tablets, printers).
• Validate Data Maintenance changes before moving to Production.
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or related field
• Blue Yonder Suite (WMS, TMS, OMS, LMS) Experience or 2 Years of DC Operational Experience
• Strong communication and interpersonal skills
• Ability to work independently and as a team
Company:
ABB provides electrification and automation solutions for various industries. Founded in 1988, the company is headquartered in Zürich, Zurich, CHE, with a team of 10001 employees. The company is currently Public Company. ABB has a track record of offering H1B sponsorships.
