What are the responsibilities and job description for the Senior Specialist, Provisioning position at Jobright.ai?
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Job Summary:
Qualtrics is a leader in Experience Management, dedicated to helping brands deliver exceptional experiences and build high-performing teams. The Senior Specialist, Provisioning role focuses on managing customer account provisioning, ensuring access to licensed features, and collaborating with cross-functional teams to optimize workflows and resolve issues.
Responsibilities:
• Manage the provisioning of customer accounts, ensuring access to licensed features and services.
• Become the technical subject-matter expert on our internal onboarding & provisioning system and the Qualtrics platform
• Collaborate with team members to identify and resolve provisioning issues and customer inquiries.
• Support the launch of new products and services by coordinating with relevant teams.
• Participate in designing and refining efficient workflows to enhance operational efficiency.
• Handle client escalations with a focus on delivering timely and effective resolutions.
• Provide best-in-class service by communicating effectively with internal and external stakeholders.
• Contribute to process improvement initiatives and project management efforts within the Customer Operations department.
Qualifications:
Required:
• Bachelor’s degree from a top university.
• Hard-working self-starter
• Excellent analytical skills
• Strong attention to detail
• Ability to communicate and teach complicated concepts.
• Detail-orientation with an ability to prioritize and meet deadlines.
• Interest in Technology/SaaS industry.
Preferred:
• Technical or hard science major or minor.
• Prior instructing, research, or tutoring experience.
• Prior project management experience
• Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).
Company:
Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform. Founded in 2002, the company is headquartered in Provo, Utah, USA, with a team of 5001-10000 employees. The company is currently Public Company. Qualtrics has a track record of offering H1B sponsorships.
