What are the responsibilities and job description for the Technical Product Manager, Telephony Infrastructure, Mid-Level position at Jobright.ai?
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Job Summary:
Hippocratic AI is a company focused on developing a safety-oriented Large Language Model (LLM) for healthcare, aiming to enhance accessibility and health outcomes globally. They are seeking a Technical Product Manager to oversee the management of their global telephony infrastructure, ensuring reliable communication between AI agents and healthcare stakeholders across various regions.
Responsibilities:
• Lead roadmap and delivery for global outbound telephony systems.
• Maintain reliability, reputation, and deliverability of our call infrastructure.
• Integrate and manage vendors (e.g., Twilio, Telnyx, Five9) and monitor performance.
• Build internal tools for campaign tracking, call QA, and global reporting.
• Ensure compliance with US and international telephony regulations and reputation frameworks.
Qualifications:
Required:
• 4 years in technical product or engineering management, preferably in telephony or communications platforms.
• Hands-on experience with global telephony providers (e.g., Twilio, Talkdesk, Incontact, Five9, Avaya).
• Understanding of STIR/SHAKEN, call reputation management, number pooling, and deliverability.
• Experience managing vendors and ensuring scalable quality.
Company:
Hippocratic AI is a healthcare technology company that develops safety-focused large-language models for medical applications. Founded in 2023, the company is headquartered in Palo Alto, California, USA, with a team of 51-200 employees. The company is currently Growth Stage. Hippocratic AI has a track record of offering H1B sponsorships.
