What are the responsibilities and job description for the Help Desk Analyst - Only Local to NV position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, NovaLink Solutions, is seeking the following. Apply via Dice today!
Required:
Required:
- Experience providing help desk or technical support in a complex environment.
- Demonstrated ability to triage, prioritize, and manage multiple tickets simultaneously.
- Strong troubleshooting skills for both technical and non-technical issues.
- Effective communication skills (oral and written) with diverse stakeholders.
- Ability to work collaboratively with technical staff, vendors, and cross-functional teams.
- High level of accountability and ownership for ticket resolution.
- Willingness to learn election laws, regulations, and election management systems.
- Ability to follow protocols and meet defined KPIs and SLAs.
- Proficiency with standard business software and ticketing systems.
- Patience and empathy when supporting users under pressure, with the ability to de-escalate frustrated stakeholders.
- Comfort with ambiguity and the ability to investigate issues that don't have clear documentation or precedent.