What are the responsibilities and job description for the Help Desk Analyst - Only Local to NV position at NovaLink Solutions?
Required: Experience providing help desk or technical support in a complex environment.Demonstrated ability to triage, prioritize, and manage multiple tickets simultaneously.Strong troubleshooting skills for both technical and non-technical issues.Effective communication skills (oral and written) with diverse stakeholders.Ability to work collaboratively with technical staff, vendors, and cross-functional teams.High level of accountability and ownership for ticket resolution.Willingness to learn