What are the responsibilities and job description for the Patient Service Rep Supervisor-Day Shift position at Johns Hopkins All Children's Hospital?
Requisition #:657672 Location:Johns Hopkins All Children's Hospital, St. Petersburg, FL 33701 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time
Position Summary
Responsible for supervision of office personnel and oversight of day to day departmental operations to ensure a positive, patient centric experience. This includes the consistent implementation and adherence to organizational policies and procedures as well as oversight of human resource management such as: payroll, time and attendance, coaching and mentoring of the team’s performance.
Full Time, 40 Hours Per Week
Shift: Monday-Friday, 8:30am-5:00pm
Location: St. Petersburg
Key Accountabilities
- Supervises daily office operations to ensure all services are provided in a professional manner to meet the patient’s, customer’s, and provider’s needs
- Builds a collaborative, engaged team for an efficient, patient centric experience
- Utilizes Language of Caring in all interactions
- Orients, coaches, mentors and evaluates all office personnel within assigned area to ensure competency to meet hospital’s high standards
- Provides input into the annual budget and operates within the boundaries of an established budget
- Monitors timely reconciliation and release of clinic charges and accurate point of service collection procedures to support revenue cycle metrics
- Ensures process for same day authorizations is consistent with processes in financial clearance
- Actively participates in process improvement initiatives to enhance quality outcomes
- Ensures location specific metric collection and goal attainment
- Oversees patient appointment processes and ensures patient access goals are attained
- A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
- 3 years medical office experience with knowledge of third-party payer requirements and authorization experience
- Rehab experience preferred
- Ability to communicate effectively, both verbally and in writing, with strong interpersonal and team building skills; familiarity with medical terminology
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
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