What are the responsibilities and job description for the AMBULATORY OPERATIONS MANAGER position at Johns Hopkins Bayview Medical Center?
Position Summary:
The Ambulatory Operations Manager is responsible for the day-to-day clinic operations for respective Practice Areas within the Ambulatory Services Department. Under the direction of the Assistant Administrator, the Ambulatory Operations Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes: patient access, complete and accurate registration, hospital revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. The Manager position directly supervises designated clinic staff with responsibility for employee on-boarding, development and engagement. The Ambulatory Operations Manager supports clinical program needs for the primary and specialty care practices, as well as population health initiatives for Priority Partners, Johns Hopkins Medicine Alliance for Patients, and Johns Hopkins Advantage MD. The Manager works collaboratively with physicians, nurses, and clinic staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity.
Competencies:
- Education:
Bachelor’s degree required. Master’s in Business Administration, Health Administration or related field preferred
B. Knowledge:
- Understanding of ambulatory practice management, physician office and/or clinical operations including appointment scheduling and registration
- Knowledge of third party insurance and accountable/managed care concepts
- Knowledge of physician billing, hospital billing, and regulatory requirements preferred
- Knowledge of computer applications such as Microsoft Office, EPIC, Kronos, and SAP
C. Skills:
- Excellent interpersonal communication skills
- Strong customer service focus for both patients/family and providers in the clinic
- Demonstrates initiative and leadership qualities
- Mature judgment and a high level of motivation and professionalism
- Analytical ability to evaluate practice metrics and make recommendations to improve operating procedures
- Ability to prioritize and pursue multiple tasks in tandem
- Ability to represent clinic effectively at institutional level meetings and with outside entities
- Financial skills necessary to manage budgets and appropriately control expenses
D. Required Licensure, Certification, Etc.:
None
E. Work Experience:
Three to five years in a clinic or hospital setting with prior practice management or supervisory experience required.
F. Machines, Tools, Equipment:
Personal computer, fax and other standard office equipment.
Salary Range: Minimum 31.96/hour - Maximum 55.95/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
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