What are the responsibilities and job description for the Network Technician position at Johns Hopkins Medicine?
Network Tech
Requisition #: 627818
On-Site 100%
Monday-Friday (3pm-11pm)
Johns Hopkins East Baltimore Campus
711 Rutland Ave
Baltimore, MD 21287
General Position Summary: With guidance and direction, diagnose and troubleshoot basic network, device, and data communications problems, install and replace network hardware, software and cabling, diagnose basic problems, perform and verify basic switch configuration tasks. May participate and contribute in technical discussions that involve basic infrastructure enhancements. Under guidance, interface with customers to understand their needs and articulate those needs to others. This position is also responsible for the installation, maintenance, ongoing technical support and administration of the organizations videoconference network, audio visual and satellite TV systems.
Job Scope/Complexity: Position is responsible for providing basic data & voice connectivity and troubleshooting device issues for customers throughout the Johns Hopkins enterprise. Job complexity includes basic network switch/router configurations/installations, printer replacement, phone/handset replacement, fixing data/voice jack issues, patching data cables, and interfacing with customers to understand needs. Typically, this job is focused on a primary Johns Hopkins campus; however this position is expected to travel throughout Maryland/DC to cover any Johns Hopkins location as required.
Job Responsibilities: The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
*Network Analysis and Design
*Installation and Configuration
*Maintain and Troubleshoot
*Technical Collaboration
Education: High School Diploma/GED.
Licensure/Certification - Certified Technology Specialist (CTS) preferred
Equivalency Formula: JHH: Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis.
Required Experience: Two years of related experience.
Preferred Job Qualifications:
Knowledge, Skills, & Abilities (KSA's):
1. Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
2. Must demonstrate critical thinking and analytical reasoning skills.
3. Ability to work on multiple priorities effectively.
4. Ability to prioritize conflicting demands.
5. Demonstrated track record of the ability to execute assigned project tasks within established schedule.
6. Ability to work collaboratively in a team environment.
7. Ability to communicate effectively in the service of users and colleagues in a positive manner.
8. Writes and communicates clearly and concisely.
9. Possesses sound documentation skills.
10. Ability to maintain confidentiality.
11. Demonstrated track record of exemplary customer service skills.
12. Basic understanding of data communication principles.
13. Basic understanding of the OSI Model
14. Basic familiarity with network troubleshooting techniques.
15. Basic understanding of network traffic management concepts
16. Basic understanding of DHCP and DNS services
17. Demonstrated understanding of IP Addressing
18. Demonstrated understanding of common operating systems (Windows, Linux, MAC, etc.)
19. Ability to articulate and explain the function of network switching or how layer 2 technology functions.
20. Crestron systems experience preferred. Strong understanding of web based video conferencing solutions, Teams, Zoom, WebEx.