What are the responsibilities and job description for the Customer Service Representative position at Johnston County?
The Johnston County Public Utilities Department has an immediate opening for a Customer Service Representative.
Located in the eastern half of North Carolina and part of the Research Triangle Region, Johnston County is part of the fastest growing region of the state. Johnston County is the fastest growing county in the state with a population of 216,000 residents.
Hiring salary range is commensurate with experience and excellent benefits package available. Benefits include health, dental, vision, retirement,401k, paid holidays, sick leave, and more. To learn more, visit www.myjcbenefits.com
Final candidates subject to pre-employment background check (includes criminal and motor vehicle records).
*Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.
Position performs a variety of duties including collecting payments for utility accounts, establishing new customer accounts, preparing work orders, greeting and directing customers to appropriate personnel, handling incoming phone calls, providing information about departmental policies and functions, receiving and documenting customer inquiries, problems and/or complaints and communicating to the proper respondent. Multi-task, possess effective written and oral skills, tact, courtesy and firmness as well as organization and detail oriented skills. Conflict resolution skills a must. Excellent mathematical and computer skills, cash handling experience, and strong public contact experience required. Ability to speak Spanish is beneficial. High School graduate with advance course work in Business Administration, Office Technology or equivalent education/experience.Salary : $39,885 - $67,805