What are the responsibilities and job description for the Customer Service Professional position at JP Thomas Company?
Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.
Benefits
- Up to 4 weeks of vacation/paid time off
- Paid holidays (7 days)
- Performance based bonuses
- 75% Employer paid medical, dental, & vision insurance
- $25,000 of life insurance per employee
- Supplemental benefits (long-term, short-term, accident, etc.)
- 401(k) retirement plan with company match
- Monday-Friday, 8am-5pm
- Career path & advancement opportunities
- In-house training program
- Discounts on tires & automotive services
- Company supplied tools
- Paid weekly
Basic Responsibilities
- Greet customers in a friendly and timely manner
- Answer incoming calls
- Schedule appointments for service and maintenance
- Listen and document customer requests on work order
- Consult with technician about customer’s vehicle needs
- Determine cost of replacement parts and/or labor
- Generate and enter itemized estimate on work order
- Provide and explain estimate to customers
- Advise customers on necessary or recommended service(s)
- Review and send Digital Vehicle Inspection to customers
- Review services performed and warranties with customers
- Check out customer and thank them for their business
Requirements
- Excellent communication and customer service skills
- Must be able to manage a fast-paced work environment
- Professional, well-groomed appearance
- Must have valid driver’s license
Salary : $25,000 - $0