What are the responsibilities and job description for the CIB Client Service Associate position at JPMorgan Chase?
Job Responsibilities
- Lead your assigned book of clients autonomously by delivering solutions and upholding JP Morgan Chase standards and operating principles.
- Develop long-term client relationships.
- Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction.
- Conduct annual relationship reviews with clients to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk or provide other efficiencies.
- Proactively discuss client trends/issues with internal partners to further customize solutions for clients.
- Actively participate in deal team meetings as new products and services are added to clients.
- Influence internal partners to recommend products and services based on knowledge of client behaviors.
- Learn and understand existing and upcoming technologies to support client consultation and requests.
- Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success.
- Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape.
Required Qualifications, Capabilities, and Skills
- Demonstrate data analytics and change management experience.
- Influence others without direct supervision.
- Provide quantifiable management reporting and present findings.
- Execute project management tasks effectively.
- Exhibit excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills.
- Think strategically with the ability to adapt to change.
- Demonstrate team-building skills and ability to work in a team environment.
- Possess 3 years of client-facing work experience.
Preferred Qualifications, Capabilities, and Skills
- Exhibit comprehensive knowledge of Treasury Services products.
- Hold a Bachelor of Science or Business Administration Degree.
- Show passion for learning new operating models, technologies, and industry trends.
