CIB Client Service Associate

Job Responsibilities

• Lead your assigned book of clients autonomously by delivering solutions and upholding JP Morgan Chase standards and operating principles.
• Develop long-term client relationships.
• Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction.
• Conduct annual relationship reviews with clients to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk or provide other efficiencies.
• Proactively discuss client trends/issues with internal partners to further customize solutions for clients.
• Actively participate in deal team meetings as new products and services are added to clients.
• Influence internal partners to recommend products and services based on knowledge of client behaviors.
• Learn and understand existing and upcoming technologies to support client consultation and requests.
• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success.
• Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape.

Required Qualifications, Capabilities, and Skills

• Demonstrate data analytics and change management experience.
• Influence others without direct supervision.
• Provide quantifiable management reporting and present findings.
• Execute project management tasks effectively.
• Exhibit excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills.
• Think strategically with the ability to adapt to change.
• Demonstrate team-building skills and ability to work in a team environment.
• Possess 3 years of client-facing work experience.

Preferred Qualifications, Capabilities, and Skills

• Exhibit comprehensive knowledge of Treasury Services products.
• Hold a Bachelor of Science or Business Administration Degree.
• Show passion for learning new operating models, technologies, and industry trends.