What are the responsibilities and job description for the Customer Service Representative position at Kanes Furniture LLC?
The talented Customer Service Representatives at our Kane's Liquidation Center are the key players towards our continuing success of our 60,000 square foot showrooms and are key contributors and the heart of success at our stores. If you are someone who is career-minded, prepared to take ownership, and are committed to driving a high level of performance we encourage you to contact us for this great career opportunity!
Our Customer Service Representatives are professionals who possesses a demonstrable track record of strong customer service acumen and present a confident, positive, and professional demeanor while handling customer inquiries and payments at our showrooms.
Duties and Responsibilities:
- Prompt recognition of internal and external customers.
- Friendly and courteous when approached in person or on the telephone.
- Resolve customer issues with minimal supervision.
- Follows up with customers in a timely fashion.
- Handles payments, financing and refunds within company guidelines.
- Maintain accurate records by utilizing all available technology.
- Executing the clerical service functions to include scheduling, routing, finalizing and parts ordering.
- Update and maintain all customer service reports and records.
- Perform other duties as assigned
- Qualified candidates will have a steady job history and at least 1 year experience in a similar role.
- The work schedule for this FULL-TIME opportunity will depend upon business need and some weekend and evening hours are also required.
Kane Furniture LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
We maintain a drug-free workplace and perform pre-employment background and drug testing.
Kane's is proud to be an EEO/AA employer M/F/D/V.
Kane’s is an equal opportunity employer. Qualified applicants will receive consideration without regard to sex (Title VII of the Civil Rights Act of 1964 prohibits discrimination on the basis of sex), race, color, religion, age, gender identity, national origin, sexual orientation or disability. We encourage all qualified applicants to apply. If you believe you have been discriminated against, please call our hotline at 877-824-5782. You also have the right to file a charge of discrimination with the Equal Employment Opportunity Commission.
