What are the responsibilities and job description for the Information & Reference Services Librarian position at KANSAS CITY PUBLIC LIBRARY?
Description
Summary
Under general supervision of the Information and Reference Services Manager, assists in overseeing Information and Reference services, including providing high-quality reference, community referral, readers’ advisory, technological assistance, and other Library services to patrons in person, by telephone and online at the Central Library. Assists the Information and Reference Services Manager with scheduling Reference desk coverage, programming, and daily tasks. Serves as system-wide representative for the department and as the point person for digital reference resources as necessary.
Other Things You Should Know
This is a full-time exempt position. Starting salary is $49,137 per year plus excellent benefits. Position open until filled.
Job Duties
• Provides high quality library services including reference, information, reader's advisory, catalog assistance, customer account assistance, community referral and technological assistance in person, by telephone, and online.
• Regularly works shifts at both the Reference desk and our OneNorth Computer Lab.
• Provides instruction on the use of Library resources. Promotes new and existing Library materials, resources, and services. Trains staff on the library’s reference physical and digital collection
• Serves as a strong role model for providing excellent customer service. Acts as a positive, proactive presence in the building, handling patron and building issues as needed.
• Assists in collection promotion and maintenance. Creates displays.
• Represents the Information and Reference services team in a system wide capacity and shares information from the Library system with department staff.? Works with leadership in other Library departments on the provision of reference services and programming initiatives.
• Develops and maintains technology skills required to promote library collections and services, and troubleshoot issues with e-readers, computers, and other devices.
Requirements
Job Requirements
• Experience in providing customer service in person and over the telephone, working effectively with customers of all ages with excellent oral and written communication skills.
• Ability to learn and communicate library operations, services, and policies,
• Ability to conduct cooperative and positive working relationships with Library staff, professionals in other organizations, community groups and community members.
• Ability to organize work effectively and handle multiple projects.
• Experience instructing customers and staff on the use of library resources in both a classroom setting and one-on-one.
• Experience with leading, training, and mentoring staff.
• Advanced computer skills, including the ability to work with computers in a Windows environment. Stays abreast of relevant technology.
• Considerable knowledge of the principles and practices of professional library work, particularly reference services.
• Stays abreast of and helps evaluate library reference service trends.
• Ability to speak and understand English is required, additional consideration will be given to individuals that are proficient in any non-English languages spoken in Jackson County, MO including Spanish, Vietnamese, French, Arabic, and Swahili.
• Minimum Requirements include an MLS/MLIS degree or an equivalent combination of education and related experience, preferably in the field of reference services.
How to Apply
Please apply for this position through our web application system. Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
Salary : $49,137 - $0
