What are the responsibilities and job description for the Supervisor, Club House position at FQM Trident Ltd.?
At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
Job description:
Overall Job Purpose
- The purpose of this role is to ensure smooth running of the restaurant and bar and ensure consistent provision of high quality clubhouse experiences to guests.
Specific Job Responsibility
- Oversee both bar and restaurant operations, including bar and wait staff
- Oversee staff’s compliance with all health code and sanitation requirements
- Provide exceptional customer service and lead staff to do the same
- Respond to customer complaints quickly and resolve them effectively
- Develop strategies for improving customers’ experiences
- Maintain inventory of all needed supplies
- Manage the work schedules of the restaurant and bar staff
- Work closely with the supervisor in coordinating special events and increasing revenues.
Job Specific Competencies
- Ability to accommodate diverse clientele
- excellent interpersonal skills for diplomatically handling staff and customers
- Cooperation and team working skills
- Ability to lead and motivate a team of staff
- Ability to cope under pressure in a fast-paced environment
- Good business awareness for achieving successful performance
- Strong written and oral communication skills for managing business administration and personnel matters
- Strong planning and organisational skills to run a streamlined operation
- Ability to work independently and make decisions confidently
- Problem-solving ability, to resolve issues as they arise
- Flexible and hands-on approach to work.
Key Job Attributes
- Customer service orientation
- Good time management
- Strong leadership
- Dependability
- Initiative
- Attention to detail
- Analytical thinking
Experience required to perform in this job
- At least 2 -3 years’ related work experience in a reputable organisation
Qualifications
- Full grade 12 school certificate.
- Tertiary qualification in hospitality or food and beverage management
- All qualifications need to be certified by ZAQA
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