What are the responsibilities and job description for the Store Service Support position at Karl's TV and Appliance?
Job Description:
A Store/Service Support Specialist performs all the activities and duties necessary to properly support business with our valued customers. Depending on the Karl’s store location, this may include understanding professional selling practices, learning necessary product knowledge as well as engaging in on-going training for selling success. A Store/Service Support Specialists primary role is to assist the Store Manager, Service, Sales and Delivery/Installation teams in their daily functions. A Store /Service Support Specialist must be able to competently function on a computer in regards to our inventory system and applications such as Word and Excel to perform necessary job duties. Store/Service Support Specialists must be organized and be able to coordinate customer communications for follow-up on delivery/installation requirements, service scheduling, as well as general communication with customers on store level needs or questions. The Store/Service Support Specialist will also need to be able to create working relationships with our vendor partners in regard to filing for credit necessary to support our service business. Store/Service Support Specialists may also be asked to assist in maintaining the selling floor and selling areas in showroom condition; This includes stocking merchandise, signage, floor and product cleanliness, as well as sales area maintenance. Because this position deals primarily with our customers, proper appearance and grooming are necessary.
Key Responsibilities:
- Greet customers in prompt manner to ensure they know they are welcome at Karl’s
- Schedule initial and follow-up Service Calls
- Support Service Technicians and customers with parts orders as required
- Monitor parts inventory and invoicing, including corporate reporting
- Submit Service Warranty Claims for manufacturers and service plan repairs
- Invoicing service and/or sales orders immediately upon final delivery of service/product
- Coordinate customer delivery and installation as necessary
- Handle and process incoming miscellaneous phone calls
- Assist in conducting inventories with Store team as necessary
- Assist Store Manager in bookkeeping duties such as daily cash balancing and deposit if assigned
- Miscellaneous Duties as assigned
Karl’s TV Audio & Appliance is proud to be an Equal Opportunity/Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, Veteran’s status, sexual orientation, or any other protected factor.
Work experience requirements:
- Able to use computers and applications such as Word and Excel
- Able to lift 75 lbs. on occasion for sales floor maintenance
- Able to use hand trucks and dollies efficiently
- Excellent customer service demeanor
Education Requirements
- High school diploma
Job Type: Full-time
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer Service: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $16 - $19