What are the responsibilities and job description for the B2B Customer Support Representative position at Keeper Security, Inc.?
Keeper Security is hiring a Business Support Specialist to join our B2B support team and deliver exceptional service to our enterprise customers. In this role, you will handle client requests, troubleshooting, and onboarding while collaborating closely with our Support Team Lead, Support Manager, and Global Director of Business Support.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help ensure our customers receive world-class support while using our industry-leading cybersecurity platform.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
The Business Support Specialist will play a key role in ensuring customer satisfaction and success. You will manage incoming requests via phone, email, and chat through Salesforce, conduct onboarding and training sessions, and collaborate with internal teams to deliver fast and effective support. This role is ideal for a highly organized, resourceful problem-solver who is passionate about delivering an exceptional customer experience.
Responsibilities
- Respond to incoming customer calls, tickets, and chats regarding product issues, service questions, and general client concerns
- Coordinate and deliver onboarding and training sessions for clients
- Collaborate with management to stay current on product knowledge, updates, and company policies
- Troubleshoot issues, resolve complaints, and turn challenging situations into positive outcomes
- Provide real-time assistance while maintaining Keeper’s high standard of professional service
Requirements
- 1 years of experience in a support or customer-facing role
- Experience with Salesforce (or similar CRM platforms)
- Proficiency with Google Docs and Microsoft Office tools
- Strong problem-solving skills with the ability to manage multiple tasks efficiently
- Excellent communication skills with a professional, empathetic, and customer-focused approach
- Bachelor’s degree preferred
Preferred Qualifications
- Previous customer support experience in a B2B environment
- Technical proficiency with smartphones, tablets, and computers
- Ability to build rapport and maintain a high level of professionalism with clients
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401 k (Rother/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt
