Dispatcher, Logistics

Job Purpose

The dispatcher is responsible for the weekly optimization of all assigned trucks regarding:

• Coordinate freight using the load progression workflow to direct drivers to the appropriate locations according to customer needs.
• Using excellent communication and problem-solving skills when engaging with drivers or customers to resolve shipping requirements or concerns.
• Communicating regularly with the terminal manager to ensure terminal flow and profitability.

Duties and Responsibilities

• Understand the load life cycle and use the Load Progression Workflow/tools to manage the assigned terminal drivers and units.
• Able to plan future loads for drivers/equipment while maintaining weekly sales targets for the assigned terminal.
• Broker excess freight to carriers and sister terminals.
• Demonstrates initiative & creativity to meet metrics and goals.
• Communicate with the terminal manager:
  • Dispatch plans/options.
  • Issues with problem drivers/lanes.
  • Load declined by driver.
  • Service failures.
  • Driver issues/frustrations.
  • Trends in Customer Orders.
  • Customer concerns or complaints.
  • Broker/Carrier/Sister-Terminal concerns or opportunities.
• Communicate with drivers:
  • Dispatch plans or changes.
  • Breakdown status updates.
• Communicate with customers:
  • Day-to-day freight coverage.
  • General load scheduling and availability.
• Proficient at data entry such as:
  • Planning Daily/Weekly Dispatch.
  • Reviewing/communicating changes to plan as required.
  • Clear International Shipments with CBSA and U.S. Customs.
  • Create and manage state DOT permits. Example: Overweight Permits.
  • Administrative functions related to orders.
• Manage after-hours calls & problem solving 24/7 access (required).
• Meet new drivers assigned to the terminal.
• Attend terminal specific events.
• Always maintain a professional interface – always representing Page.
• Knowledgeable and supports Safety, ELD, HOS & CSA communications with Drivers.
• Works well with minimal supervision.
• Regular Attendance & Punctuality.
• Complete required Safety and Job Training.

Benefits:

• Meritain Aetna (2 plan options)
• Company sponsored HRA (Health Reimbursement Card)
• Excellus Dental
• Excellus Vision
• Group Sponsored Life/ADD – 1x annual salary.
• Pet Insurance (3 plan options)
• Voluntary Supplemental plans offered through Colonial to include.
  • (Accident, Disability, Cancer, Life/ADD, Dependent Life/ADD, Medical Bridge, Teladoc)
• Company sponsored EAP (Employee Assistance program)
• 401K to include Company Match
• Monthly Profit Share
• PTO (Paid time off)
• Paid Holidays (Christmas, New Years, Memorial Day, July 4th, Thanksgiving and Labor Day)

Qualifications

• Associate degree (preferred).
• 2 years of dispatch work experience in the commercial transportation industry.
• Strong computer skills.
• Strong listening skills.
• Solid judgment and decision-making ability.
• Ability to manage time and multitask.
• Must have critical thinking skills.
• Service and detailed-oriented personality.
• Strong ability to communicate and work in a team.
• Must pass a post-offer, pre-employment drug test and agree to agencies drug free workplace policies.
• Transportation software experience a plus.
• Quick Learner
• Able to function in a fast-paced environment.
• Valid Driver License

Company Website:

• www.pagetrucking.com