What are the responsibilities and job description for the Member Solutions Specialist position at Kemba Cincinnati Credit Union?
ABOUT US
Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work in Cincinnati for six consecutive years & recognized as a top workplace in the United States by USA Today in 2024. We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impacting the lives of our members.
Joining our team has it's perks:
- Generous PTO Including Birthday PTO
- Education Assistance
- Ample Growth Opportunities
- 401k Plan with Match up to 5%
- Paid Holidays
- Company Paid Group Life Insurance, STD & LTD
- Affordable Insurance Plans
- And Much More!
POSITION PURPOSE
Responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Represents the Credit Union in a courteous and professional manner.
- Sends first and second delinquent notices to members.
- Answers incoming calls in the Department queue.
- Processes and files disability & life insurance claims.
- Processes all credit bureau disputes via E-Oscar and disputes received through the mail
- Processes payments by phone.
- Assigns loan and credit card accounts to third party collection agencies.
QUALIFICATIONS
Education/Certification:
High school graduate or equivalent.
Required Knowledge:
General understanding of Member Solutions (Collections) functions, policies, and procedures.
Familiarity with required computer applications.
Experience Required:
One year to three years of similar or related experience.
Credit Union or financial institution experience preferred.
Skills/Abilities:
Strong interpersonal and public relations skills.
Well organized and attentive to detail.
Excellent typing skills and ability to operate related computer applications.
Willingness to assist and support others.
Ability to operate computers, calculators, telephones, and other basic business machines.