Information Technology (IT) Support Technician

The KDC (Kennedy-Donovan Center) mission is to empower and support people to realize their full potential. We do this by providing a wide range of services for children, adults, and families with developmental delays, disabilities, or challenges, aiming to deliver life-changing outcomes.

About the IT Support Technician role:

The IT Support Technician provides frontline technical assistance to staff and supports daily IT operations through troubleshooting, equipment setup, user support, and documentation. Serving as the first point of contact for help desk needs, this role resolves routine issues, follows established procedures, and escalates more complex matters to the IT Support Specialist or IT Manager as appropriate.

This is an excellent opportunity for an early-career IT professional to gain hands-on experience, participate in system rollouts and IT projects, and grow within a collaborative environment, with the potential for permanent placement.

Schedule: Part-Time, Monday - Thursday, In-Person

Compensation: $25-$27/hour

Location: New Bedford and Foxboro

Qualifications:

• Associate’s degree in Information Technology or Computer Science, preferred or relevant field or comparable work experience
• At least two years of experience required
• Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus!
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role, preferred
• Hands-on experience with Windows OS, MS365 environments and iOS, preferred
  
  

Physical Requirements:

• Moderate travel required in and around the MA south shore and the Cape
• Sit for extended periods of time
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift to 50 pounds at times
  
  

Skills/Competencies:

• Strong working knowledge of: Networks (LAN, WAN, Security) Telecom (voice, data, video) Microsoft 365
• Familiarity with data security, integrity, processes, and system applications
• Ability to think conceptually and strategically, while maintaining a result driven approach
• Understanding of computer systems, mobile devices, and other technological products
• Ability to diagnose and troubleshoot advanced technical issues
• Familiarity with remote desktop applications and help desk software (e.g., ConnectWise, Fresh Service)
• Knowledge of Microsoft Intune
  
  

In this role, you will get to:

Help Desk & User Support

• Provide frontline support for basic hardware, software, and account-related issues
• Assist with workstation setup, peripheral installation, printer configuration, and device troubleshooting
• Support user onboarding and offboarding, including account setup and access changes
  
  

Routine IT Operations

• Maintain accurate help desk ticket documentation and IT asset inventory records
• Monitor and perform routine updates on devices, applications, and security tools
• Follow established IT procedures, security requirements, and reporting processes
  
  

Escalation & Collaboration

• Escalate advanced or unresolved issues to the IT Support Specialist or IT Manager in accordance with policy
• Communicate clearly with users and provide follow-up until issues are resolved
• Assist with basic user training, instructions, and documentation updates
  
  

Project & Site Support

• Participate in technology deployments, system upgrades, and equipment rollouts
• Assist with site visits, equipment installations, and pilot testing of new tools or processes
  
  

Additional Responsibilities

• Deliver excellent internal customer service to employees at all levels of the organization
• Maintain confidentiality and handle sensitive information in compliance with agency policies and applicable laws
• Manage multiple priorities and meet deadlines in a fast-paced environment
• Support departmental initiatives and projects as assigned
  
  

KDC values a diverse workforce. We are committed to a culture of equality and inclusivity that fosters dialog, innovation, compassion, respect, and collaboration. All qualified applicants will receive consideration for employment regardless of race, ethnicity, age, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability status, neurodiversity, or any other protected characteristic outlined by federal, state, or local laws. Your uniqueness drives our excellence!

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