Implementation Consultant

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.  

The Professional Services Department provides customers with a wide variety of services including the installation of new software, consulting and customer training.  

As an Implementation Consultant, you will enable customers to use our ERP software platform functionality to successfully run their day to day business. The Consultant’s role is an independent, customer location-based role, where you will be required to follow our corporate Consultant Charter to deliver consultancy services to our customers.  

You will assist in the demonstration, business discovery, training and implementation of KCS systems, mainly at customer sites; delivering consultancy services, focusing on Trading implementations in particular. You will liaise with other departments and customers during the implementation and will also be involved with working with our in-house Development team to produce detailed, accurate system specifications or undertake system testing.   

Key Responsibilities: 

The Implementation Consultant’s will be responsible: 

• To take a lead within the implementation teams responsible for the installation and setup of systems, and to advise both consultants and customers on the use of accounting specific software modules for their particular business.  The role requires experience of all operations business practice.
• Managing and progressing escalations at Executive level for both customer and KCS 
• Responsible for setup and installation of technical systems and applications for client’s purchased technology.
• Work directly with the client to understand their business and make recommendations for improvement in the area of their business, including inventory, purchasing, account management and accounting.   Responsible for training the clients after implementation.
• Assist development team with understanding of specifications during the development of modifications and subsequently test and document development changes. 
• Take responsibility within an implementation to ensure all customer documentation is completed and in particular that a pre live check list is completed and that the customer is ready to go live.
• Ability to manage multiple projects of varying scope to successful completion.
• Resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites.
• Attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details when appropriate.
• Assist the ongoing operational support function at all times on current or previously implemented systems, as and when required, by taking support calls from clients when appropriate. Process support calls when assigned to support work duties. 
• Meet with client owners/ manager/ decision makers to discuss progress, challenges and opportunities within their business.
• Working knowledge of the Company’s policies, practices and procedures pertaining to job responsibilities and the ability to effectively apply them to achieve department goals.
• Assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes.
• Train colleagues in the operation of modified software, as and when required, to ensure a smooth hand over of projects to the support function.
• Train the customer’s project team and provide knowledge transfer in the operation of modified software, as and when required.
• Cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested.
• Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner. Timesheet completion in line with company procedures.  

Key Requirements: 

Essential

• 2 years experience working as a consultant for a software house or senior experience gained in the product distribution sector. 
• 2 years demonstrable configuration, installation and implementation experience relating to ERP Go Live’s including working knowledge of Accounting processes with Operational.
• Exposure to standard project methodology and implementation activities.
• Excellent customer service and customer facing skills to work alongside customers on and off site.  

Desirable  

• Exposure or qualification in PMP or other recognized project methodology.
• Proficient in Microsoft Office Suite including Word, Excel, PowerPoint.  
• Knowledge of Database platforms for ERP solutions e.g. Oracle or similar would be advantageous.  

Personal Skills Required 

• Excellent written and verbal communication skills with the ability to communicate at both board and end user level
• Strong interpersonal skills with the ability to interact with diverse groups of individuals and maintain effective working relationships within a team environment
• Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner
• The ability to present in a professional and structured manner up to board level
• Be able to investigate issues and generate an effective solution in a systematic and logical manner
• Project a professional image at all times
• Be adaptable and work as an effective member of a team
• Be organized and manage workload efficiently in particular submitting consultancy documentation, timesheets, site visits, completing project check lists, obtaining customer sign off for consultancy work undertaken
• Work conscientiously and use own initiative
• Be calm under pressure and manage stressful situations
• Adopt a positive, pro-active approach to work.
• Ability to recognize how, when and to whom an issue should be escalated.
• Ability to delegate and supervise activities and tasks. 

Travel 

• The role involves substantial travel – approximately 40-50% of your time will be spent at customer sites which inclues travels to other countries. 

Company Info

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. 

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. 

If this role is of interest to you please apply online. 

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.