Trade Implementation Consultant

Kerridge Commercial Systems (KCS) provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in the distributive trades, KCS has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. KCS has offices in the UK, Ireland, The Netherlands, South Africa and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

The Professional Services Department provides customers with a wide variety of services including the installation of new software, consulting and customer training.

As a K8 focused Implementation Consultant, you will enable customers to use our ERP software platform functionality to successfully run their day to day business. The Consultant’s role is an independent, customer location based role, where you will be required to follow our corporate Consultant Charter to deliver consultancy services to our customers.

You will assist in the demonstration, business discovery, training and implementation of KCS systems, mainly at customer sites; delivering consultancy services, focusing on Finance implementations in particular. You will liaise with other departments and customers during the implementation and will also be involved with working with our in-house Development team to produce detailed, accurate system specifications or undertake system testing.

Main Duties and Responsibilities

• To take a lead within the implementation teams responsible for the installation and setup of systems, and to advise both consultants and customers on the use of specific software modules for their particular business.
• To take responsibility within an implementation to ensure all customer documentation is completed and in particular that a pre live check list is completed and that the customer is ready to go live.
• To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites.
• To attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details when appropriate.
• To assist the ongoing finance support function at all times on current or previously implemented systems, as and when required, by taking support calls from clients when appropriate. Processing support calls when assigned to Support work duties.
• To liaise with the customers to define, or help define, requirements, specifications for modifications to the software.
• To assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes.
• To train colleagues in the operation of modified software, as and when required, to ensure a smooth hand over of projects to the support function.
• To train the customer’s project team and provide knowledge transfer in the operation of modified software, as and when required.
• To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested.
• Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner. Timesheet completion in line with company procedures.

Experience and/or Qualifications Required

Essential

• 2 years demonstrable configuration, installation and implementation experience relating to ERP Go Live’s including working knowledge of Accounting processes.
• Exposure to standard project methodology and implementation activities.
• Excellent customer service and customer facing skills to work alongside customers on and off site.

Desirable

• Exposure or qualification in PMP or other recognized project methodology.
• Proficient in Microsoft Office Suite including Word, Excel, PowerPoint.
• Knowledge of Database platforms for ERP solutions e.g. Oracle or similar would be advantageous.

Personal Skills Required

• Excellent written and verbal communication skills with the ability to communicate at both board and end user level
• Strong interpersonal skills with the ability to interact with diverse groups of individuals and maintain effective working relationships within a team environment
• Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner
• The ability to present in a professional and structured manner up to board level
• Be able to investigate issues and generate an effective solution in a systematic and logical manner
• Project a professional image at all times
• Be adaptable and work as an effective member of a team
• Be organized and manage workload efficiently in particular submitting consultancy documentation, timesheets, site visits, completing project check lists, obtaining customer sign off for consultancy work undertaken
• Work conscientiously and use own initiative
• Be calm under pressure and manage stressful situations
• Adopt a positive, pro-active approach to work.
• Ability to recognize how, when and to whom an issue should be escalated.
• Ability to delegate and supervise activities and tasks.

Travel
The role involves substantial travel – approximately 40-50% of your time will be spent at customer sites which inclues travels to other countries