What are the responsibilities and job description for the Desktop Technician position at Kforce Technology Staffing?
Job Description
RESPONSIBILITIES:
Kforce has a client that is looking for a Desktop Technician in Plaquemine, LA. The role is on-site and not remote. This candidate will need a TWIC card. The Desktop Technician will support the operation of the organization's computing infrastructure, acting as the second level IT support to IT's customers.
Responsibilities:
* The Desktop Technician will provide excellent customer service to IT's customers by assisting them during the support process
* Install, configure, and maintain desktop and notebook computers and peripherals
* Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop
* Maintain an electronic software license management system via SCCM or other Admin tools
* Maintain electronic records of asset allocations from IT inventory via SCCM or Lansweeper
* Occasionally deploy application packages in SCCM
* Use the systems and devices provided, such as disk imaging via SCCM and software deployment systems
* As a Desktop Technician, you will provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with IT Customer Services' goals
* Assume ownership of IT's customers' service requests assigned and will assure that service requests are handed off to higher tiers of support, if needed
* Provide high-quality and timely communications to IT's customers during the service process
* Diligent and tenacious in assuring that all service requests are handled in a timely manner
* Provide alternatives, when necessary, in order to meet IT's customer's business requirements
* The Desktop Technician will provide support to the IT Help Desk and other IT personnel as needed
REQUIREMENTS:
* BA/BS in Computer Science or another technical field preferred
* 5 years of experience in on-site computer support
* Familiar with broad range of computer operating problems and solutions
* Strong background in computer repair and support
* Excellent customer-service and problem-solving skills
* Excellent verbal and written communications skills
* Excellent listening skills
* Helpful and patient attitude
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Kforce has a client that is looking for a Desktop Technician in Plaquemine, LA. The role is on-site and not remote. This candidate will need a TWIC card. The Desktop Technician will support the operation of the organization's computing infrastructure, acting as the second level IT support to IT's customers.
Responsibilities:
* The Desktop Technician will provide excellent customer service to IT's customers by assisting them during the support process
* Install, configure, and maintain desktop and notebook computers and peripherals
* Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop
* Maintain an electronic software license management system via SCCM or other Admin tools
* Maintain electronic records of asset allocations from IT inventory via SCCM or Lansweeper
* Occasionally deploy application packages in SCCM
* Use the systems and devices provided, such as disk imaging via SCCM and software deployment systems
* As a Desktop Technician, you will provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with IT Customer Services' goals
* Assume ownership of IT's customers' service requests assigned and will assure that service requests are handed off to higher tiers of support, if needed
* Provide high-quality and timely communications to IT's customers during the service process
* Diligent and tenacious in assuring that all service requests are handled in a timely manner
* Provide alternatives, when necessary, in order to meet IT's customer's business requirements
* The Desktop Technician will provide support to the IT Help Desk and other IT personnel as needed
REQUIREMENTS:
* BA/BS in Computer Science or another technical field preferred
* 5 years of experience in on-site computer support
* Familiar with broad range of computer operating problems and solutions
* Strong background in computer repair and support
* Excellent customer-service and problem-solving skills
* Excellent verbal and written communications skills
* Excellent listening skills
* Helpful and patient attitude
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Salary : $25 - $35
