What are the responsibilities and job description for the After Hours Admin – Nights/Weekends - HYBRID position at Kind Senior Care?
Kind is seeking an after-hours admin who can support our team in the field on nights and weekends and can live by our high standard of care. Please do not apply if you are just looking for a job that will get you by in the short-term, as we are looking for a candidate to be a part of our team for the long haul!
At Kind we only hire committed, professional caregivers who love working with older adults and seniors. We do what we do because we want to make a positive impact on the lives of our clients and their families. We expect this same level of passion from every team member.
Purpose:
The after-hours administrator is responsible for supporting our leadership team in providing excellent home care services beyond regular office hours on weeknights and on weekends.
Main Duties:
- Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays – 8:00 am-8:00 am).
- Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
- Monitor the After-hours email for any missed clock-ins / outs and voicemails – check these at least every hour on weekdays and weekends.
- Track all incoming calls, missed check-ins, and voicemails in the on-call log; respond to each as needed.
- Serve as “jump and run” caregiver in times where you are unable to fill shifts. This is an essential requirement of the position.
- Any other tasks requested by Kind Senior Care Office Staff
Other Requirements:
- On-call staff must have reliable phone service and internet access throughout their shift.
- On-call staff must be available and able to answer and respond to incoming phone calls throughout their shift.
- When not actively taking calls or completing follow through, on-call staff is free to utilize their time as they see fit, as long as they are able to meet the above requirements.
Pay:
- Flat rate of $50 per weekday and $75 per weekend day (Saturday & Sunday); PLUS $20.00/hour if you must cover a shift
- We would also love to have you work as a Caregiver for Kind outside of the on-call position!
After-hours Administrator Qualifications:
- High school diploma required.
- 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
- Current Home Health Aide (HHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA) certification required.
- Passion for helping seniors remain safe and independent wherever they call home.
- Valid driver’s license, reliable insured vehicle and smart phone.
- Ability to complete a Driving Record check and Background check.
Why Kind Senior care?
- We offer Paid Sick Time.
- We value work/life balance and provide flexible scheduling.
- We believe in recognizing the excellent work of our caregivers in a variety of ways, including: incentive programs, bonuses for performance and caregiver referrals and more!
- We strongly value developing mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.
- We are family owned and operated.
Compensation: $35.00 - $65.00 per day
Flexible work from home options available.
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