What are the responsibilities and job description for the Customer Service Representative position at KMC?
Summary Of Position
The Customer Service Representative provides effective customer satisfaction by processing customer order requirements, resolving customer concerns and evaluation of customer scorecards.
Essential Duties And Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Review and process customer order requirements received via various methods, conduct contract review and order acknowledgement. All activity to follow KMC and customer specific requirements.
Maintain customer orders, identify and communicate relevant changes with Supply Chain Department.
Manage Excess & Obsolescence claims, enforce customer adherence to quoted minimum order quantities and lead times.
Establish and maintain positive relationships with customers through effective communication, demonstrating customer focus, integrity, and applying business knowledge.
Evaluate customer scorecards and resolve discrepancies.
Participate in changed products processes (ECRs) and facilitate with the customer and internal personnel.
Coordinate with quality department on discrepant material issues, handling return material authorization and communicating customer requirements
Create and maintain customer files and master data within the system as required
Actively participate as members of the customer service team to plan, initiate, implement, and maintain process improvements and procedural update.
Responsible for strict adherence to all company/departmental policies and procedures related to safety, quality, and conduct rules and other regulations
The Customer Service Representative provides effective customer satisfaction by processing customer order requirements, resolving customer concerns and evaluation of customer scorecards.
Essential Duties And Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Review and process customer order requirements received via various methods, conduct contract review and order acknowledgement. All activity to follow KMC and customer specific requirements.
Maintain customer orders, identify and communicate relevant changes with Supply Chain Department.
Manage Excess & Obsolescence claims, enforce customer adherence to quoted minimum order quantities and lead times.
Establish and maintain positive relationships with customers through effective communication, demonstrating customer focus, integrity, and applying business knowledge.
Evaluate customer scorecards and resolve discrepancies.
Participate in changed products processes (ECRs) and facilitate with the customer and internal personnel.
Coordinate with quality department on discrepant material issues, handling return material authorization and communicating customer requirements
Create and maintain customer files and master data within the system as required
Actively participate as members of the customer service team to plan, initiate, implement, and maintain process improvements and procedural update.
Responsible for strict adherence to all company/departmental policies and procedures related to safety, quality, and conduct rules and other regulations
Customer Service Representative
GRAFF -
Milwaukee, WI
