Leasing and Occupancy Specialist

Summary:

• Under the direction of the Property Manager, the Leasing and Occupancy Specialist provides clerical and administrative support in the property leasing office. This position is responsible for leasing vacant apartments and day-to-day office procedures (leasing, recertifications, inspections, tenant notices). The community may have a mix of market rate / workforce units, Low Income Tax Credit LIHTC) units and/or Project Based Rental Assistance. The site must comply with all company policies and all relevant laws and regulations. All activities must support Knoxville’s Community Development Corporation’s (“KCDC” or “Authority”) mission, strategic goals, and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Greets visitors, applicants, and residents; answer the office phone in a courteous and professional manner. checks voicemail and responds/elevates calls as needed
• Provides excellent customer service by responding to resident concerns, questions, and requests in a timely manner, and taking appropriate action to resolve issues.
• Files, organizes and maintains resident files per established file format
• Enters and updates information in property management software (Yardi).
• Reviews and updates waiting list to maintain an active applicant pool in an effort to minimize vacancy loss in accordance with related regulations.
• Prepares documents for lease signing meetings, court hearings, and other as directed.
• Schedules appointments, conducts interviews and obtains third party verifications related to annual, interim, gross rent, unit transfer, termination, initial and move-out certifications in accordance with program rules. Generates EIV reports
• Generates tenant correspondence letters and ensures distribution.
• Follows approved processes and procedures and makes recommendations to improve efficiency.
• Must be available to work a modified weekly schedule, including overtime and Saturdays as scheduled.

Experience:

• Previous experience in customer relationship management or sales preferred
• Familiarity with property management software (OneSite) is a plus
• Knowledge of Section 8, LIHTC, and CMMS is beneficial
• Strong understanding of Fair Housing regulations
• Excellent phone etiquette and communication skills
• Proficient in data entry and computer applications

EDUCATION AND EXPERIENCE

• High School Diploma or GED and a minimum of one (1) year of experience providing general clerical support in an office setting. An equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, AND REGISTRATIONS

• CPO, COS, or Bended Occupancy Specialist Certification must be obtained within 2 years of service.

Job Type: Full-time

Pay: $17.26 - $21.15 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Knoxville, TN 37917: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $21