What are the responsibilities and job description for the Contact Center Representative - Remote in Illinois position at KO Business Solutions?
KO Business Solutions is looking for Contact Center Representatives to support a variety of projects. This position supports outbound calling and texting projects for various clients of KO Business Solutions. Individuals interested in this position need to have the ability to adapt to new projects each week and provide excellent customer service.
Pay Rate: $16/hr
Location: Remote in Illinois
Schedule: Candidates must have availability between 8 am - 7 pm CST. Schedule does fluctuate based upon client need.
*Hours may fluctuate weekly, some weeks there is a need for overtime and other weeks could be less than 40 hours.
The Contact Center Representative will be responsible for the
following:
- Utilize CRM system to access call list.
- Provide coverage and be proficient in supporting multiple clients.
- Accurately read through scripts to consumers and manage
professional conversations.
- Maneuver through difficult conversation by using
customer service skills to deescalate calls.
- Enter appropriate data into multiple systems.
- Maintain daily, weekly and monthly goals as required by
management.
Requirements
- High School Diploma
- Strong Computer Skills
- Professional phone skills
- Ability to adapt to change
- Capability to multi-task in a fast-paced environment
Benefits
Benefits of working with KO Business Solutions:
- Medical, Dental & Vision after 30 days
- 401K Plan
Equal Opportunity Employer
KO Business Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Type: Full-Time
Pay Rate: $16/hr
Location: Remote
#INDKO
Contact Center Service Representative
Spring-Green Enterprises Inc. & Subsidiaries -
Plainfield, IL
Contact Center Representative
Abri Credit Union -
Joliet, IL
