Subsidized Employment Workers

Receptionist

SUMMARY:    We are seeking a friendly and organized Receptionist to be the first point of contact in our Workforce Development Office. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle various administrative tasks. This role is essential for creating a welcoming environment for clients and visitors while supporting the office's operations and workforce development initiatives

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Greet and assist visitors in a friendly and professional manner, directing them to the appropriate person or department.
• Answer and route incoming calls, taking messages when necessary and providing information as needed.
• Address inquiries and concerns from customers and visitors, providing exceptional service at all times.
• Perform a variety of administrative tasks, including data entry, filing, and maintaining office supplies.
• Fax, copy and mail correspondence.
• Maintain control of the front office reception area.
• Ensure the reception area is clean, organized, and presentable.
• Assist other departments with administrative tasks and projects as needed.
  
  

QUALIFICATIONS:  To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. 

CORE COMPETENCIES:

• Superior oral and written communication skills.
• Strong interpersonal skills.
• Strong project time management, customer service, and organizational skills
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks in a timely manner, which may include working additional hours and/or over the weekend as needed.
• Must be resourceful and able to work independently as well as in a team setting
  
  

EDUCATION and/or EXPERIENCE:

• A minimum of two (2)years in a receptionist, customer service or administrative role, preferably in a nonprofit, community service, or workforce development organization.
• Experience working with adults in the workforce system and those disconnected from services highly preferred
  
  

OTHER SKILLS AND ABILITIES:  Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook).

PHYSICAL DEMANDS:  While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT:  The noise level in the work environment is usually moderate.