What are the responsibilities and job description for the Operational Key Account Manager position at Kuehne+Nagel?
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne Nagel. Our Jersey City branch is looking for a new Operational Key Account Manager to join their Air Logistics team. #LI-Hybrid
Your Role
As an Operational Key Account Manager, you will stablish and maintain relationship with customer in North America and abroad; You will participate in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact. You will report to the Regional Operational Account Team Lead.Your Responsibilities
- Establish relationships with customers in North America and abroad; participate in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact
- Clarify, negotiate if needed and formalize operational requirements with the customer
- Increase customer satisfaction and loyalty through design and implementation of customer-specific solutions
- Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage Kuehne Nagel and customer resources to achieve cost savings
- Facilitate new business by being a subject matter expert on Kuehne Nagel service offerings and operational capabilities
- Be a facilitator and a single contact for implementation of new business, joint projects or any other customer requests not directly related to immediate daily operations
- Implement specific customer defined analytical functions to support export and import activities and regulatory requirements
- Be the contact for issues related to Standard Operating Procedures, operational and administrative non-compliance matters like: Standard Operating Procedure maintenance, distribution, reviews, and definitions with business field partners
- Support RFQ process with data to improve the strategy in partnership with KAM.
- Maintain necessarily set up of the customer information in Kuehne Nagel operational systems, set up automated alerts, and facilitate implementation and maintenance of EDI when needed
- Assist Set up processes with operational branches for new business gained through RFQ's and spot rate requests
- Maintain customer rate card, including requesting of, validation of, and inclusion of new rate requests.
- Monitor internal compliance such as billing and status updates to address accounts receivable, visibility, and other related needs
- Negotiate and formalize customer goals in cooperation with GKAM, RKAM and Business Field Management; Facilitate development of reports for KPI measurements and monitoring of operational performance
- Develop and present materials / data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on country/ regional/ global level ; assist GKAM/RKAM in preparation of Business Review presentations
Your Skills and Experiences
- Manage internal documentation through leadership and trust
- 3 years of experience undertaking wide-ranging internal and external improvement projects
- In-depth knowledge of forwarder logistics import and export operations, including systems and processes as related to security protocols
- Have lead customer compliance through knowledge of international trade regulations
- 2 years dealing with multinational and multi-department organizations
- 3 years in customer relationship management and communications
- Skills in onboarding new business through implementation best practices
Good Reasons to Join
Salary: At Kuehne Nagel we strive daily to inspire, empower and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $74,000 and $79,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.About Kuehne Nagel
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world’s leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Next steps to joining our team
Step 1
Complete your online application
Step 2
Speak with your Kuehne Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer
Salary : $74,000 - $79,000
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