Technical Support Analyst

Technical Support Analyst Corporate Shared Services, Olathe, KS, US 14 days ago Requisition ID: 8740 Salary Range: $45,000.00 To $60,000.00 Annually Now Hiring: Tier 2 Technical Support Analyst Join KVC, where technology supports a meaningful mission. Our team is proud of an Indeed Work Wellbeing Score of 82, reflecting a culture of collaboration, purpose, and support. Position Summary The Tier 2 Technical Support Analyst provides advanced troubleshooting for issues escalated from Tier 1 support. This role serves as a primary technical contact within an assigned region while also delivering remote support across the agency. Responsibilities include supporting multiple technologies, documenting and resolving issues, assisting with IT projects, performing maintenance, and providing onsite and on-call support. Some travel is required. Work Schedule Hybrid/Onsite – Allows up to two remote days per week, adjusted as needed to accommodate business and operational needs. Regular onsite and field presence is required for this role. In Olathe, KS. Minimum Requirements High School Diploma required; Associate degree or higher preferred 1–3 years of experience in a business environment Experience with Microsoft 365, Exchange, Active Directory, Cisco Meraki, SharePoint, and OneDrive Valid driver’s license and auto insurance Key Responsibilities Troubleshoot, resolve, and document complex technical issues Support Microsoft 365, Exchange, Active Directory, Cisco Meraki, SharePoint, and OneDrive Follow operational and escalation procedures Provide field, remote, and on-call support as needed Collaborate with IT peers on projects across locations Preferred Skills Strong communication skills with technical and non-technical audiences Team-oriented, proactive, and customer-focused Organized, adaptable, and accountable Willingness to travel and continue developing technical skills At KVC, our values are rooted in helping people, collaboration, compassion, and continuous improvement. Apply today and grow your IT career while making a difference.

Salary : $45,000 - $60,000