Crisis Intake Advocate

Candidates contacted for interview will be required to complete official job description. Visit www.lacasainc.org to download application form.

Applications received after closing will not be accepted.

Position Summary: Provide crisis intervention to victims of domestic violence and others needing information, support and referral. Providing crisis intervention to victims of domestic violence who need immediate in-person support and advocacy and do not have an appointment.

Hours: As assigned, 8:30 am-5:30 pm Monday-Friday

Reports to: Support Services Director

Supervisor: __Yes _X_ No

Condition of Employment: Full-Time, Grant Funded Contingent upon funding

Essential Duties:

Direct Client Services:

· Respond to 24-hour Crisis Hotline by providing crisis intervention to victims of domestic violence and others needing information, support and referral.

· Provide crisis intervention to victims of domestic violence who need immediate in-person support and advocacy and do not have an appointment.

· Provide or assist in providing advocacy and referrals to clients by actively helping them to access

necessary services utilizing community resources and partnerships.

· Distribute food, clothing, personal and cleaning supplies to victims as necessary.

· Provided limited case management to victims of domestic violence as needed to address crisis issues.

· Assist victims of domestic violence with accessing other services within the agency.

· Assist victims of domestic violence with accessing other services provided by agency community partners.

· Assist and advocate for clients as necessary with legal and immigration issues, including completing

and filing protective order petitions.

· Be familiar with and follow all La Casa safety and emergency procedures.

· Provide all services in an empathic manner, providing guidance, motivation and encouragement according to trauma-informed guided principles.

Administrative Duties:

· Compile data and complete all required documentation in a timely manner, to include monthly and quarterly reports.

· Maintain compliance with funder requirements in delivering services and completing all required documentation and maintaining organized and completed client files.

· Maintain accurate client electronic files by creating client files and uploading all necessary documentation to meet program requirements.

· Provide back-up coverage for front desk, take messages, donations and schedule new clients as needed.

Training:

· Attend staff meetings and in-service trainings.

· Ongoing professional development including keeping abreast of recent trends and developments regarding domestic violence and advocacy as they pertain to the clients served by La Casa.

· Attend seminars and trainings approved by supervisor.

Expectations:

· Promote excellent internal and external customer service at all times.

• Follow all safety rules and guidelines and maintain a neat, safe, organized workspace.
• Assist donors in unloading items into carts and pushing carts to outside donations area as needed.
• Pick up bags/ boxes of donations from outside areas area to maintain clear paths.
• Aptitude in strong problem-solving skills and emotional identification with others.
• Maintain strict confidentiality per agency policy.
• Demonstrate positive role-model leadership and work cooperatively with others.
• Model respect, understanding and appreciation for all people.
• Exhibit skills in comprehending, interpreting and supporting the organization.
• Ability to succeed in and contribute to a team environment.
• Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
• Ability to communicate effectively with others.
• Ability to work independently.

Qualifications:

· Education: Bachelor’s degree in Psychology, Social work, or a closely related field.

· Experience: A minimum of one (1) year full-time (can be volunteer or paid) advocacy experience in domestic violence or related field.

· Substitution of education/experience: Is allowed on a one for one year basis.

· Language: Bilingual in Spanish/English is highly desirable.

· Licenses/Certifications: Valid driver’s license and satisfactory driving record.

· Other: (e.g., post-offer drug/alcohol screen, TB test, background check, driver’s license record, proof of COVID-19 vaccination or qualified exemption required prior to hire.

· Warm, empathic, and non-judgmental with demonstrated ability to maintain healthy boundaries with clients and staff.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• FT Vol or Paid in domestic violence or related field: 1 year (Preferred)

Language:

• Bilingual English/Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $16