Help Desk-Clinical Data Analyst

You must be an Oregon Resident

General Statement of Duties

The part-time Helpdesk Data Analyst will oversee the analytics help desk and related activities. The position will manage incoming requests, run requested reports, filter data, make report edits and enhancements and provide technical advice. This position will assist with maintenance and enhancement projects related to organization-wide data, reports, and systems. They will partner with stakeholders to analyze data and explore ways to increase efficiency, reduce parallel processes, grow end user tool adoption, expand access to cross-functional data, and improve the ability of our stakeholders to make data-driven decisions. As part of the quality improvement team, the helpdesk data analyst will collaborate with health center leadership and users to identify opportunities for efficiencies and improved health outcomes.

Responsibilities

• This is a dual role, overseeing the analytics helpdesk and working in healthcare data analytics.
• Monitor analytics helpdesk, field questions and complete analytics requests with excellent customer service and communication.
• Quickly learn tools, processes and workflows while being responsive to stakeholders needs.
• Use Software to retrieve and combine data in various reporting tools and perform data analysis.
• Continuous review of existing reports for accuracy.
• Identify, assess, and troubleshoot reporting issues. Communicate and escalate to vendors as necessary.
• Collaborate with clinical data analyst on projects.
• Assist population health team with projects.
• Perform other duties as assigned.

Minimum Qualifications

• High School graduate.
• One year of relevant work experience.
• Solid experience with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Exceptional customer service skills.
• Ability to prioritize assigned tasks and responsibilities with minimal supervision.
• Ability to demonstrate deadline and detail-oriented project and ticket completion.
• Ability to manage multiple tasks. Must be organized and a self-starter.
• Ability to work independently and to use good judgment.
• Excellent oral and written communication skills.
• Enthusiasm for working as a member of a team in a rapidly changing environment.
• Strict adherence to HIPAA laws and regulations concerning confidentiality and security of protected health information.

Preferred Qualifications

• Bachelor’s degree in data analytics, computer science or related field
• Experience with Epic electronic medical record
• Financial and/or billing knowledge
• Certification or professional training in IT or Health IT
• Knowledge of OCHIN EPIC reporting suite, Power BI, Tableau and SQL database systems.
• FQHC reporting/regulation standards (i.e., UDS, ACO, PCPCH, etc.)
• Knowledge of Federally Qualified Health Centers

Physical Demands Required to Fulfill Essential Functions of this Position

Employee must be able to sit or stand for long periods of time. Employee must be able to focus on tasks while in an active office environment where conversation and noise is prevalent. Employee must be able to operate a keyboard, write, speak, and hear. Employee must be able to read small print both on paper and on a computer screen for long periods of time. Ability to occasionally lift up to 20 pounds.

Additional Requirements

• Submit to and pass a drug test
• Successfully complete a criminal background check
• Must be able to work beyond normal working hours, including weekends.

Working Conditions

This part-time position will have the option to work remotely or in the office. There may be exposure to airborne and blood-borne pathogens, and hazardous materials.

Equal Employment Opportunity Statement

La Pine Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. La Pine Community Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.