What are the responsibilities and job description for the Front Desk Receptionist position at La Quinta Stillwater?
Can you write the book on how to provide superb guest satisfaction? If so, join the front desk team at LaQuinta and start a great chapter in your career! This position would be around 32 hours with possibility of advancement within the company. We pride ourselves in our high level of customer service and ensure that every guest has an enjoyable stay while in Stillwater. Must have excellent communication skills, computer literate, be detailed oriented, punctual, dependable and have flexibility in schedule. I will be interviewing positions and hiring the perfect candidate within the next couple of weeks. The days and hours needed are as followed. Thursday, Friday, Saturday and Sunday 3pm-11pm.
Work Objectives
- Process guest registrations, including the computation and collection of payment.
- Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
- Maintain room status inventory.
- Process guest reservations via telephone using the reservation process.
- Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
- Send and receive telephone calls and facsimiles; sort incoming mail and messages.
- Conduct night audit as assigned.
- Assist with upkeep of cleanliness and organization of lobby and front desk area.
- Assist in filing and following up on work order process needs.
- Perform minor repairs and/or replacements of room furniture, fixtures and equipment, to include television sets, light fixtures, etc.
- Perform other duties as assigned.
Guest Satisfaction
- Respond and follow up with guest needs, special requests and complaints, as needed.
- Process guest invocations of 100% satisfaction guarantee.
- Smile, acknowledge and greet guests at front desk and other public areas.
Teamwork
- Be available to work a flexible schedule.
- Utilize effective written and verbal communication skills to interact with other departments.
Safety and Security
- Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom and Blood Borne Pathogen regulations and other applicable State and local regulations.
- Report and store lost-and-found items in accordance with hotel procedures.
- Hours would be 3pm-11pm. Thursday, Friday, Saturday and Sunday.
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Stillwater, OK 74074 (Required)
Ability to Relocate:
- Stillwater, OK 74074: Relocate before starting work (Required)
Work Location: In person
Salary : $12