Member Experience Coordinator

Member Experience Coordinator

Las Colinas Country Club

Job Summary:

The Member Experience Coordinator will be integral to the Member Experience Team, supporting project work and goals and creating remarkable experiences for our Club Members before, during, and after every visit what we prioritize as Warm Welcomes, Magic Moments, and Fond Farewells.

• Communications – Communicate ClubLife through all channels, and provide Member support regarding reservations, inquiries, preferences, etc.
• Programming – Assist with the execution of events as needed and promote Member events, gatherings, facilities, services, and experiences.
• Member Engagement – Relationship and report building with Members and guests. Responsible for crucial ClubLife project work, i.e., execution of Birthday campaigns, reservation follow-up, an invitation to signature events, etc.
• New Member Onboarding – Key focus on name recognition and connection with Welcoming New Members to the Club.
  

Day to Day:

• Own the Marketing and Communication execution efforts at the Club, including, but not limited to:
  • All club social platforms (Ex: Facebook, Instagram, LinkedIn)

  • Monitoring social media activity and coordinating with supervisor on responses or engagements needed

  • Verifying the event calendar accurately on the Facebook page

  • Develop club social strategy and post calendar for increased member engagement

  • Help develop member communications and content (Ex: Emails, texts, etc.)

  • Update in Club marketing, i.e., Posters, table tents, enplug, etc
• Event registration confirmations
• Set up for Member check-in i.e.
  • Name Badges

  • Welcome Signs
• Event set up of décor or warm welcomes
• Thank you cards to speakers
• Photos of event
• New Member welcome calls | ‘warm welcome’ | Invitation to New Member Facebook group
• Members First updates to events and registrations
• Support ARM E calls or data entry in the designated platform
• Support in the completion of New Member data entry and follow-up
• Running Member Birthday/Anniversary list for engagement (if applicable)
• Help in processing Resignations and follow up
• Define Magic Moments and execute them within the Club
• Work with department heads to identify, complete, and implement one unified annual Club calendar of Member events
• Function as the Club representative on various Member committees (if applicable)
  

All the other stuff we do:

• Adhere to all company, Club, and department standards of operations, policies, and procedures, whether written or verbal
• Conduct ourselves professionally and respectfully at all times
• Work safely
• Attend daily line-up and participate as requested
• Take pride in our appearance by arriving to work in clean, neat, and appropriate attire and groomed adequately according to Club standards
• We are open, flexible, and adaptable to take care of our Member's and Guests changing needs
• Understand service recovery procedures for Members/GuestsNotify GM and department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible
• We are ready to assume different responsibilities as needed and requested as an essential part of our jobs
  

About you:

• Minimum of one-year experience in the hospitality business or a similar role
• Service-oriented mindset making every Member and guest feel valued
• Strong communication skills, verbal, written, phone, text, and social media communications
• Work well under pressure, coordinating multiple tasks at any given time
• Strong organizational skills and attention to detail
• Positive phone demeanor
• Advanced working with Microsoft Office Suite
• Positive attitude and be willing to work as part of a team
  

Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify.

This job post is intended to describe the general requirements for the position, and it is a partial statement of duties, responsibilities, or conditions. Other duties not listed here may be assigned as needed .