Team Member – Guest Experience

As a Chick-fil-A Team Member, you’re not just serving meals—you’re creating moments. Whether you’re greeting guests at the counter or delivering meals outside with a smile, you are the hands and heart behind our culture of care.

Every guest interaction you have will reflect our culture of care and our desire to go the 2nd mile. Through simple but powerful behaviors—like eye contact, a warm smile, and a sincere “my pleasure”—you help us win the hearts of our guests every day.

About Us

Our shared vision is to become the world’s most caring company, because we believe a caring company is a successful company. At Chick-fil-A, we are known for our service and hospitality because we’re not in the chicken business. We’re in the people business - and we just happen to serve chicken.

Everything we do is rooted in care, and we strive to make every guest feel like the most important person in the world because of the care and attention we give them. Whether it’s breakfast at 6 AM or dinner at 6 PM, our team works together to serve our community with craveable food, fast and accurate service, a clean and welcoming environment, and our signature 2nd Mile Service.

Culture and Values

Chick-fil-A's corporate purpose is \To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.\

Chick-fil-A's core values reflect our purpose and culture. Our core values are:

• We're here to serve: We keep the needs of our people and our customers at the heart of our work, doing what is best for the business and best for them.
• We're better together: We're an inclusive culture that leverages the strengths of our diverse talent to innovate and maximize our care for each other.
• We are purpose-driven: We model our Purpose every day, and support each other's efforts to be good stewards who create a positive impact.
• We pursue what's next: We find energy in adapting and reinventing how we do things, from the way we work to how we care for others.

Required Qualifications

• Must be authorized to work in the United States
• Must be able to work 20-40 hours per week (Monday-Saturday) in a year-round capacity.
• Must be flexible and able to work various shifts between the hours of 5am and 5:30pm. Flexibility and open availability between 5am and 10pm is a plus.
• Must have a current driver’s license and at least 6 months of safe driving experience
• Must be willing to work all FOH areas of the restaurant, including as a delivery driver - and on limited occasions, willing to drive your own car.
• Must be willing to work outside, in our Drive Thru or running curbside orders, in adverse weather conditions (heat, cold, rain, etc.) with provided, proper weather attire.
• Must be willing and able to obtain Food Handler Certification and complete a Defensive Driving Course within 14 days of start date.
• Must be friendly, outgoing, professional, and team-oriented.
• Have the ability to lift and carry 35lbs
• Have the ability to stand for long periods of time

Duties & Responsibilities

• Make every guest interaction memorable and remarkable by delivering exceptional service that is accurate and quick, and applying the CORE 4 in every interaction.
• Serving guests in various positions in the restaurant, inside at the Front Counter, inside in the drive-thru at the dessert, drink, bagging, or window station, inside in the dining room, or outside in the drive-thru.
• Delivering meals to guests at their table or to a designated pick-up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms, and playground.
• Stock sauces, cups, lids, etc., as needed to maintain throughout your shift.
• Assist with opening or closing responsibilities as scheduled

Education & Experience

• Previous experience in a customer service or food service role is preferred but not required.

Salary & Compensation

• $15/hour, depending on availability, role, and experience
• Free employee meals & discounts
• Closed every Sunday
• Scholarship opportunities available for eligible Team Members
• Advancement opportunities available based on performance and interest

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: $15 / hour

Job Type: fulltime, parttime

Education: No education required

Work location: On-site