What are the responsibilities and job description for the Fulltime Experienced Service Writer position at Lawrenceville Auto Center LLC?
Job Summary NO WEEKENDS
We are seeking a knowledgeable and customer-focused Service Writer to join our team. The ideal candidate will have a strong background in automotive service management and possess excellent communication skills to effectively interact with customers and technicians. This role is essential in ensuring that our clients receive top-notch service and that their automotive needs are met efficiently.
Duties
- Greet customers and assess their vehicle service needs, providing exceptional customer service throughout the process.
- Document customer concerns and vehicle issues accurately, ensuring clear communication with the service technicians.
- Prepare detailed estimates for services required, including but not limited to oil changes, brake repairs, transmission work, and other automotive repairs.
- Upsell additional services based on vehicle diagnostics and maintenance needs while maintaining customer satisfaction.
- Coordinate with service technicians to ensure timely completion of services and repairs.
- Handle cash transactions and maintain accurate records of services rendered.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
- Stay updated on automotive technologies, repair techniques, and dealership policies.
Requirements
- Previous experience in a dealership setting or as a Service Writer is preferred.
- Strong mechanical knowledge of vehicles, including experience with automotive diagnostics, vehicle maintenance, and repair processes such as suspension work, tire service, diesel engine repair, shocks & struts, air brakes, alignment, and auto body repair.
- Excellent customer service skills with the ability to communicate effectively with clients regarding their vehicle needs.
- Experience in upselling services and products related to automotive repair is an advantage.
- Proficient in auto estimating and knowledgeable about various automotive systems including transmissions and general mechanical operations.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks efficiently.
- Cash handling experience is beneficial for managing transactions accurately. Join our team as a Service Writer where your expertise in automotive service will directly contribute to our commitment to providing outstanding customer experiences!
Job Type: Full-time
Pay: $54,503.38 - $65,638.48 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $54,503 - $65,638