Director - Patient Access

JOB SUMMARY The Director, Operations provides strategic and operational leadership for Patient/Family Access (scheduling, referrals, MyChart, multiple appointment call center). The Director of Patient Access is responsible for the overall success of how patients and physicians interact with the organization through the areas of admissions, registration, scheduling, insurance verification, and financial clearance. This will be accomplished by establishing a customer centric culture determined to understand and exceed the expectations of our stakeholders while insuring all the requirements necessary for daily operations are maintained. JOB DETAILS AND REQUIREMENTS Education: - Bachelor’s degree in health care administration, business/management, finance, nursing, or a directly related field is required. Certification & Licensures: - Certified Revenue Cycle Professional (CRCP) preferred Experience: - Minimum of five (5) years of experience directing and managing the business operations of one or more functions in a complex healthcare environment plus three (3) years of leadership experience. - Equivalency: minimum of eleven (11) years of experience directing and managing the business operations of one or more functions in a complex healthcare environment, including leadership experience. ADDITIONAL INFORMATION Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call 573-331-5152 or email us at hr@sfmc.net. Saint Francis Healthcare System supports the overall health and wellness of our colleagues by discouraging the use of tobacco and nicotine products. If you are selected for a career opportunity with our organization, and are a tobacco or nicotine user, you will be required to complete a tobacco/nicotine cessation program within your first year of employment. This program is free of charge as part of our Employee Assistance Program. Guided by our mission to provide a ministry of healing, wellness, quality and love inspired by our faith in Jesus Christ, Saint Francis Healthcare System delivers progressive and innovative health care services to Southeast Missouri and beyond. Our colleagues are called to compassionately serve, while seeing others through Christ’s eyes. Saint Francis’s commitment to excellence in quality and service is what sets us apart.