What are the responsibilities and job description for the Alarm Dispatcher position at Legacy Security Services, Inc.?
Overview
Join a Fast-Growing Company and Build a Promising Career! Legacy Security Services, Inc provides 24/7 alarm monitoring for both commercial and residential customers. The candidate must have excellent customer service skills, computer literacy, ability to multi-task, and work in a fast-paced environment. On-site paid training is provided to all new Alarm Dispatchers. Spanish-speaking candidates are a plus!
- Hiring for multiple candidates on the following shifts: (7AM - 3PM, 3PM - 11PM, 11PM - 7AM)
Responsibilities:
- Process emergency signals quickly, professionally, and accurately in high stress situations
- Data entry of new subscribers, updates, and changes to existing customers
- Process inbound Answering Service calls on behalf of customers
- Process inbound calls for Customers or Subscribers regarding emergency signal testing and signal or alarm history
- Low level technical support to assist subscribers with alarms, trouble history and common system issues
- Process inbound calls from Authority Agencies
Job Type: Full-Time
Expected Hours: 40/week
Location: On-Site
Training Details:
Training Duration: 2 Weeks
Training Hours: 9 AM - 3 PM, Monday – Friday
Benefits:
401(k) & 401(k) matching
Medical Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid time off
Supplemental Coverage
Double-Time Pay for Holidays
Schedule:
8 hour shift
Every weekend
Holidays
Ability to Relocate:
Greenville, SC 29607: Relocate before starting work (Required)