What are the responsibilities and job description for the In-Seat Runner - PNC Music Pavilion Charlotte, NC position at Legends?
The Role
Under the direction of Management and Supervisor(s), is responsible for timely, efficient, and accurate service of food and beverage orders to guests.
Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Responsibilities
Under the direction of Management and Supervisor(s), is responsible for timely, efficient, and accurate service of food and beverage orders to guests.
1. Reports for scheduled work in a timely manner and is in complete uniform, with a neat and clean personal appearance.
2. Must maintain a friendly, positive attitude and a professional demeanor at all times.
3. Fulfill the assigned opening and closing duties.
4. Help restock bartenders’ inventory as needed.
5. Help drain assigned bars and portables of all gray water on a nightly basis.
6. Assist any bartender in need during service.
7. Assists in making sure the kitchen is prepared for First Serve
8. Before leaving the kitchen with the completed order, verifies that nothing is missing or extra on the tray.
9. Delivers the order to the correct Section, Row, and Seats in a timely manner.
10. Provides any desired condiments, cutlery, etc.
11. Ends transactions in a positive way, such as “Thank you” or “Enjoy the game.”
12. Maintains high standards of friendly guest service.
13. Work as a team with fellow associates and other service departments within stadium.
14. Maintains a clean, neat, and safe work area.
15. Communicates with Supervisors and Legends Management.
16. Able to comply with Company service standards and inventory control procedures.
17. Shows flexibility by rotating to other service locations when necessary.
18. Performs and completes other tasks as assigned by management.
Qualifications
• Bartender experience helpful; orientation and on-the-job training are provided.
• Must be pleasant, courteous, and enjoy working with people.
• Must be able to work with others as a team.
• Must be able to remain calm under stressful situations.
• Must be able to smile, maintain positive body language, and consistently provide positive guest service.
• Must be able to make generalizations, evaluations, and decisions without immediate supervision.
• Must be able to accept and carry out responsibility for directions.:
• Must be at least 21 years old
• Must be willing to work hours that vary, according to the event schedule
• Must be able to work at a fast pace
• Must be able to lift and to carry up to 50 lbs.
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
