What are the responsibilities and job description for the Concierge & Tiki Bar Attendant position at Leland Management, Inc?
Description
Join our Team! Emerald Island Resort is seeking a professional, customer-focused individual to serve in a hybrid role as a Concierge Agent & Tiki Bar Attendant. This part-time position supports both clubhouse guest services and Tiki Bar operations and requires flexibility, reliability, and excellent customer service skills.
Essential Job Functions
Concierge Agent Duties
• Provide courteous and professional customer service to resort guests and residents.
• Process payments for resort fees, sundry shop purchases, and activity equipment rentals.
• Issue parking passes and provide general resort and local area information.
• Manage equipment checkouts and returns.
• Maintain cleanliness and organization of assigned work areas and guest spaces.
• Accurately process transactions using the point-of-sale (POS) system.
• Assist with inventory organization and restocking for clubhouse operations.
• Work scheduled shifts, including mornings, afternoons, and evenings (up to 10:00 PM).
Tiki Bar Attendant Duties
• Prepare and serve beer, wine-based cocktails, and standard beverages in a responsible and professional manner.
• Prepare and heat approved frozen food items.
• Process cash and credit card transactions using the POS system.
• Maintain cleanliness, sanitation, and organization of the bar and service areas.
• Monitor guest conduct and comply with all alcohol service regulations.
• Assist with bar inventory, stocking, and storage.
• Support Tiki Bar Committee seasonal events, movie nights, and special community functions, including setup and breakdown as assigned.
• Work scheduled shifts primarily from 1:00 PM – 9:00 PM (Monday and Thursday – Sunday).
• During peak season and upon request when business needs require, shifts may begin as early as 11:00 AM.
• Be available for additional shifts during special events and holidays as needed.
• Scheduling requests may be considered but are not guaranteed and are subject to operational needs.
• Safely lift, carry, and move supplies and inventory weighing up to 50 pounds with or without reasonable accommodation.
Requirements
Minimum Qualifications
• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Prior experience in hospitality, food service, or retail preferred but not required.
• Ability to work evenings, weekends, holidays, and special events as scheduled.
• Ability to operate POS systems and handle cash accurately.
• Ability to stand for extended periods and perform physical tasks including lifting, bending, and carrying up to 50 pounds.
• Must be able to obtain and maintain any required food handling and alcohol service certifications (ServSafe preferred or willingness to obtain within 30 days).
Perks & Benefits
• Part-time employment in a resort environment
• Flexible and varied job duties
• Opportunities to gain hospitality and customer service experience
• Supportive team environment
Leland Management is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. Employment is at-will unless otherwise stated in writing.