What are the responsibilities and job description for the Sr. Customer Success Manager, Business Services (Remote) position at LexisNexis Risk Solutions?
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.
About The Team
Our Strategic Digital Markets team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.
About The Job
The Senior Customer Success Manager role will bridge technical depth with client-facing excellence. This role will be instrumental in delivering proactive, insight-driven solutions that drive revenue and deepen client relationships.
You'll Be Responsible For
Benefits
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.
About The Team
Our Strategic Digital Markets team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.
About The Job
The Senior Customer Success Manager role will bridge technical depth with client-facing excellence. This role will be instrumental in delivering proactive, insight-driven solutions that drive revenue and deepen client relationships.
You'll Be Responsible For
- Designing and delivering tailored solutions that align with client goals.
- Leveraging platforms such as Databricks, Snowflake, PowerBI and Tableau to uncover trends and craft compelling data stories.
- Collaborating with Sales, Product, and Market Planning to support pipeline acceleration and solution innovation.
- Owning post-sale relationships with enterprise clients, ensuring adoption, satisfaction, and renewal.
- Conducting regular business reviews, performance tracking, and roadmap alignment sessions.
- Serving as a trusted advisor across procurement, legal, and technical stakeholders
- Supporting multi-year agreements and integrations by navigating complex client ecosystems
- Contributing to internal enablement efforts such as Highspot content curation and workshop facilitation
- Helping shape go-to-market strategies and feedback loops with Product and Marketing.
- Have Bachelor's degree or equivalent experience.
- 8 years of proven sales/sales support experience, like technical consulting or customer success. Experience working with enterprise clients in regulated industries is a plus
- Strong background in data analytics, risk/compliance platforms, or SaaS delivery.
- Able to work as part of a team, accomplishing mutual team goals.
- Strong organizational, time management and forecasting skills. Excellent communication skills.
- Skilled in data storytelling and visualization (e.g., Tableau, Power BI).
Benefits
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
