Customer Contact Center Assistant II

Process consumer-initiated activities, including consumer disputes, front-end cases such as consumer reports, security freezes/lifts, fraud alerts, opt-outs, and email support queues. Review claims and analyze if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal colleagues. Utilize databases to enter disputes and Personal Identifiable Information (PII) and ensure timely completion of disputes meeting or exceeding the SLA set forth by FTC/FCRA. Transcribe consumer data from electronic and paper requests and inbound phone calls from customers into the appropriate database/support tool. Search consumer profiles and initiate disputes based on details found on consumer reports5. Review reports for accuracy and correct disclosure, making final decisions on which reports are sent to consumers. Follow strict guidelines and SOP regarding various processes. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries. . LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.