What are the responsibilities and job description for the Customer Contact Center Assistant II position at Risk Solutions?
- Process consumer-initiated activities, including consumer disputes, front-end cases such as consumer reports, security freezes/lifts, fraud alerts, opt-outs, and email support queues.
- Review claims and analyze if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal colleagues.
- Utilize databases to enter disputes and Personal Identifiable Information (PII) and ensure timely completion of disputes meeting or exceeding the SLA set forth by FTC/FCRA.
- Transcribe consumer data from electronic and paper requests and inbound phone calls from customers into the appropriate database/support tool.
- Search consumer profiles and initiate disputes based on details found on consumer reports5.
- Review reports for accuracy and correct disclosure, making final decisions on which reports are sent to consumers.
- Follow strict guidelines and SOP regarding various processes.
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