What are the responsibilities and job description for the Trip Coordinator position at Life Ride?
Life Ride is the largest medical transportation company based in New Jersey, dedicated to providing safe, reliable, and compassionate transportation services to our patients. We pride ourselves on our professionalism, agility, and commitment to delivering exceptional customer experiences.
Work Environment
- Modern office setting with a relaxed atmosphere at our Livingston headquarters
- On-the-job training to ensure your success
- Collaborative team environment with a focus on customer satisfaction
Job Summary
We're seeking a highly organized and customer-focused Trip Coordinator to join our team. As a Trip Coordinator, you will be responsible for providing exceptional customer service, coordinating trip details, and ensuring seamless execution of our transportation services.
Responsibilities
- Coordinate trip details with patients, healthcare providers, drivers, and other stakeholders
- Provide exceptional customer service via phone, email, and in-person interactions
- Analyze patient needs and provide tailored solutions to meet their requirements
- Resolve patient complaints and issues in a timely and professional manner
- Maintain accurate and detailed records of patient interactions and trip details
- Collaborate with team members to ensure patient satisfaction and efficient operation
Requirements
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficient in using computer systems and software applications
- Previous customer service experience is preferred, but not required
- High school diploma or equivalent
Compensation and Details
- Hourly rate: $18-$23/hour, depending on experience
- This is an in-person role located at our Livingston, NJ headquarters
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $18 - $23